This is regarding my Airtel Number 9004375798
I asked for complete outstanding at the airtel gallery on 13.10.2011 at 15:00 for closure of my account.
I was told that the complete outstanding is Rs.1012.00
I made the payment by card.
I was told that we have taken in your request for closure and the needfull will be done.
A service request number was given to me for closure 40074692
Why can the company not close the account immediately after payment?
I received a bill from airtel for a period of 11.10.2011 to 10.11.2011 (For a period when the number is closed)
I am told that I have to pay Rs. 1012 for a bill dated 12.10.2011
The usage charges in the bill are as follows
Call charges Rs. 0
Value added charges Rs. 0
Roaming Rs. 0
Bill period charges Rs. 174 (What is a bill period charge? how can company incur costs for a closed account)
Taxes Rs. 17.4
previous balance Rs.819 (how can I have previous balance when I have asked for complete amount to pay on the 13.10.2011 at the airtel gallery and made the payment? )
I am receiving harrasment calls for payment.
I do not mind paying this amount but there is no garuntee that the account has been closed still.
I shall make a payment only when I get a letter saying that your account is closed.
The company is not suffering any losses due to me as the usege for the phone usage is and was always 0. The charges they are claiming are only rentels for a period when they should have shut the phone.
Even if they want to claim a previous balance, it is only for rentals. This card was bought for data purposes and it never worked. every time it would say please activate the network.
I had bought the card for business purposes and to use the internet on the go, but the services were horrible and never got data conncetion in any of the Metros as prolaimed in the advertisement by the company. In fact I have suffered losses due to bad service.
Hence I had decided to close the account.
Please advise for aproper closure. I do not mind putting a case in the consumer court for fraudulent behavior and cheating.