Am writing this mail in full mental agony. I have got a call customer care no 9911458324, that my number has been short listed for an amazing offer that on a monthly rental of 299 rupees i will get free net access for night and 50 paise for localcall. I told them that i already have a good plan of vodafone but they motivated me. After that they came up to my place and told me to give my I cardi gave them my voter id as proof and 500 rs chq, chq no 475534 of hdfc of 8 dec which too got cleared. The executive told me that only I card will do and thus they took my money and gave me a receipt by the service provider name " ITBL TELECOM PVT LTD B 70 NARAINA PHASE 2 ".
TEL NO 45567888 AND 41538271, RECIEPT NO 33870 COLLECTED BY TIWARI CONT NO 9560304005. NUMBER ALLOCATED TO ME IS 9990068700
The CUSTOMER CARE told me that the post paid connection will be activated today only because the scheme is valid for today only. AND THEN THE MENTAL HARASSMENT OF THESE PEOPLE STARTED.One EXECUTIVE called me that the number will be activated within few hours and the next movement they would again call me that it would be activated tomoroo, then abrar, another executive would call me and say that he will help me but he doesn't and when i call him for the same, he would disconnect my call, Another executive and tell me that my number cannot be activated because my verification is negative but i told them it is not possible as no one has visited my address they requested me to wait for two days and reverification will be done but today yet no one has visited my address nor any one recieving my call in ITBL.even when i told them that i would complain against them, they told me it hardly makes any difference to them because they will leave the job, if i do so!!! is this your customer care or customer torture??? and another (seema) would call and say I would be charged 1.30 rupees/minute. I hope you can imagine the amount of trauma one goes through by all this! i wept and cried and requested the executives to help me out but they told they can only help by refunding and that too, they wont come, I have to go to their office to get the money?? Where is the justice??? Why would I get the money back after 10 days, what about the time, efforts and emotions that I went through??? who will compensate for it? i dint go to my work for three days because of the mental torture and because I cud not call my parents due to your fault? who will compensate for that?
Sir, in deep mental torture, i called them, but they cut my calls, .I had only 500 in my pocket which i gave to them, i requested them many times to activate my number so that i could call up my parents in punjab since they cannot call me due to curfew in the area since many days). They didn't accept my request and did nothing to help me out, even after i sent the message to all of the executives of the company requesting them personally. With the result i haven't talked to my family since three days, which has added to my mental trauma! IS THIS THE IDEA, WHICH CHANGES LIVES???
RAHUL SOOD
9899094147
9899011075
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