Dear Sir
I am SBI credit card user. As routine with monthly amount due statements for Credit card company SBI, As an SBI consumer they in tie up with deals4all sent me discounted offer for purchasing mobile phone in the month of November. This offer was from company named deals4all with toll free numbers to place an order (1800 22 4700, 1800 22 8200), paid phone numbers as 022 26324731, 022 26329210. So on 10th November 07 I had placed an order for mobile phone paying through credit card on installment basis. Company deals4all gave me their purchase order number as 630005151 and had promised to send the product within 15 working days. I have already paid my credit card due amount against the same amount paying 0.5% as a one time charges for installment for the amount.
I had tele conversation with customer service department whose paid service phone number is 022 40791234 on 23rd November07 to confirm receival of product ordered, i was replied that the product has been ordered and will reach in to your residential address within 8 to 10days. Again on 6th December worried with product not received i inquired in customer service dept with paid phone number (02240791234), to my surprise they again replied that your product has been ordered and will reach in 8 to 10 days. when i was furious reminding that same reply was given on 23rd Nov07, they promised that this time your order will definitely reach in 8 to 10days, So on 13/12/07 i received an SMS saying that your order has been dispatched through BLUE DART courier services whose AWB no is 43525882606 and product will be delivered by 20th december 07, I logged in to BLUE DART www site to track my product with this AWB No, to my surprise when i entered this AWB no it denied existence of such number. So i again
Called up Customer Service at paid phone service number 022 40791234, and told them that SMS sent is a false AWB number. to which i was replied that my product has not been dispatched yet. and will be done within 8 to 10days. I seriously doubt whether I will be receiving my ordered product? Customer service department said i will lodge your complaint about the delay in product recieval and has given me complaint no as BCOM BC 5195 .
Kindly help me, I have already paid amount through credit and I am not sure whether company DEALS4ALL promoted by SBI Credit Card Division exist or is just a telephonic blunder company fooling public like me. I will be grateful if you help me through this deal.
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