To,
Mr. Ujjval Saraf (Proprietor - deals4all),
Mr. Vinod Saraf (Legal Advisor / Mentor - deals4all),
Mr. Shiraz Kotwal (GM - deals4all)
Miss Neha (Packaging & Dispatch Dep Head- deals4all)
Miss Geeta Dhodia (Customer Support Executive - deals4all)
Ref: Order No 000464273
On 8th Nov i had recd a promotional mail from "HSBC Credit Cards" which promoted some products sold by deals4all @ discounted rates for HSBC card holders. On 10th nov i had registered online for the I-mate Jama smartphone where i just gave my credit card number & no other verification, Since the website did not accept my mumbai pincode, I had to give Pune pincode to proceed reg. The online form showed that order is registered. I then expected some executive to call me to make the transaction & confirm my order, But After two days i found Rs. 7650 deducted from my card without any confirmation at all. This indicates that already deals4all had taken order without my confirmation/approval or verification of Credit card holder details (like CVV no or proof) As per terms & condition of Deals4all the customers approval is necessary, see Not below mentioning deals4all T&C. Even after this, no formal offcer ever called me to verify/ check/confirm order or to inform me that the charge has been deducted from my credit card..!! However since money was deducted i was then interested to get the product delivery as soon as possible. Inspite of repeated reminders, (mails & calls) deals4all is unable to confirm status of product delivery till now. They also ask for additional Rs.250 as octroi. Now finally when i called them & spoke with Miss. Neha from dispatch dept. I was told that I will have to pay the octroi (delivery in Pune) & if i refuse It will be deducted from My credit card & the order will be forcibaly cancelled. I strongly object such dadagiri. Neha was very rude & blarant on the phone not to forget her indecent taunts insulting me (eg. who r u? u must be a student to be so dumb & miser to argue over Rs. 250) I object such derogatory remarks by customer care & request strict action be taken against Neha for her insulting words. I recommend that deals4all be blacklisted & all card companies stop promoting their products. I hereby declare that I will not be repaying any costs incurred by deals4all to my HSBC account (which includes HSBC interest for late repayment if any). Since HSBC is promoting a fraud company like deals4all, I will have to re-direct any repayment disputes from HSBC to Deals4all as a punishment for touturing the customer & forceably cancelling the order & then charging money for cancellation. I will NOT PAY any money incurred by deals4all (without my concent) & will expect HSBC to recover all amount from their dear business promoters :- i.e. deals4all & make the settlement in case of any dispute.
Well Having said all this, even after two weeks of ordering my product i still dont know the status of delivery..!!
Has it been forcebly cancelled? Will it be delivered or not?? Where & when will it be delivered to me?
The deals4all T&C states the product should be delivered within 7 days after customer is charged but now its been 15 days since my HSBC acc is charged & product yet not delivered??
I havent even recieived a single sms from deals4all till now (as written in T&C). However i got 2 sms from HSBC regarding my transaction.
If order was forcebly cancelled, then I havent even got refund within 7 days as per T&C of deals4all..
Thus i have proved that Deals4all has violated atleast 3 clauses of its own terms & conditions & so the company is a fraud.
Somebody is to be blamed & held responsible for all this & i will see to it that i will not be the one to suffer in this case.
Warm Regards,
Meghal Vasa.
09922925434
NOTE :
Taken from link
http://www.banking.hsbc.co.in/in/personal/cards/offers/cc_deals4all/tnc.htm
Deals4All Terms & Conditions:
Prices are inclusive of all taxes.
Octroi will be charged extra if applicable.
Incase Deals4All is unable to deliver the product, the amount debited to the customer's credit card account, shall be refunded within 7 working days.
Offer valid till stocks last.
If product found defective, Deals4All must be informed within 10 working days from the date of receipt of the product by the customer.
Process involved in ordering and receiving these products from Deals4All :
To place the order, the customer would have to call Deals4All on 1800-22-8200 or 1800-4700 or 022-26329212.
Order once placed is verified and checked, once approved the customer's HSBC Credit Card will be charged for the order amount.
After the customer's Credit Card has been charged, the product will be delivered within 7 working days (from the date of swiping the HSBC Credit Card).
The customer will receive an SMS/Email confirmation after every stage - i.e., placing the order, order dispatched, charging the credit card and delivery details.
For any post sales queries the customer can call on the Deals4All helpline no. 022-40791234
The irony is that for logging to my internet banking on hsbc i need extra security key (generated by electronic security device)
but for registering @ deals4all there is no card verification needed, only card no & valid thru.
PS: This is the HSBC Terms & conditions on HSBC website which is absolutely shocking.
No wonder deals4all has such a bad reputation..huh
The offers in this mailer are being made by Deals4All. HSBC is not making any offer and does not make any warranties or representation of the quality, merchantability, suitability or availability of the products included in this program or about Deals4All. All disputes in this regard should be taken up directly by the HSBC cardholder with Deals4all.
&-- Forwarded by Meghal Vasa/GDIndia/GuD on 11/24 12:48 PM &--
Meghal Vasa/GDIndia/GuD
11/20 04:20 PM
To
[email protected]
cc
Subject
4th Reminder - Need Order Confirmation - 000464273
Dear Neha (Dispatch Dept),
Inspite of repeated reminders by Phone & mails, i havent got any response..!!
I request you to confirm delivery of the product on Mumbai address at earliest.
My Mumbai Address:-
Mr. Meghal Vasa
153-A, Saidham Society,
Flat No 5121,
Ground Floor,
Kedarnath mandir Road,
Opp Police Station,
Nehru Nagar,
Kurla East.
Mumbai-400024.
Tel: 022 25221644.
Pls confirm, when & where will i be receiving my ordered Item.
Warm Regards,
Meghal Vasa.
&-- Forwarded by Meghal Vasa/GDIndia/GuD on 11/20 03:55 PM &--
Meghal Vasa/GDIndia/GuD
11/19 10:51 AM
To
[email protected]
cc
Subject
3rd Reminder - Need Order Confirmation - 000464273
Dear Executive Geeta,
You were supposed to confirm delivery of the product on Mumbai address.
I am still waiting for your reply...
Warm Regards,
Meghal Vasa.
&-- Forwarded by Meghal Vasa/GDIndia/GuD on 11/19 10:45 AM &--
Meghal Vasa/GDIndia/GuD
11/18 10:40 AM
To
[email protected]
cc
Subject
RE: 2nd Reminder - Need Order Confirmation - 000464273
Dear Executive,
Hi I have still not got any reply as to how & where i will be getting my ordered item.
Do confirm with your concern department wheather you can deliver the product on Mumbai address or not.
Please send me your confirmation asap.
I am waiting for your reply...
Warm Regards,
Meghal Vasa.
Meghal Vasa/GDIndia/GuD
11/17 01:04 PM
To
"Support"
cc
Subject
RE: Need Order Confirmation - 000464273
Dear Geeta,
Yesterday i spoke with the courier lady & requested her either to dispatch to mumbai address or to cancel she told me that she will concern & get back about mumbai address option.
I am still waiting for you confirmation for the same.
Pls reply immd.
Warm Regards,
Meghal Vasa.
"Support"
11/16 02:44 PM
To
cc
Subject
RE: Need Order Confirmation - 000464273
Hello Mr. Vasa,
We will confirm with our concern department wheather we can deliver the product on Mumbai address or not.
Regards,
Geeta Dhodia
Customer Support Executive
deals4all - Bringing You The Best Hi-Tech Deals
246, Laxmi Plaza, Laxmi Ind. Estate,
New Link Rd, Andheri (W), Mumbai, INDIA - 400 053.
91 22 4079 1263.
91 22 2636 7523
[email protected]
www.deals4all.net
Customer Care (09.00 to 18.00 hrs) 91 22 4079 1234
From: [email protected] [mailto: [email protected]]
Sent: Friday, November 14 4:37 PM
To: Support
Subject: RE: Need Order Confirmation - 000464273
Dear Geeta Dhodia,
Thanks for your prompt reply.
The Blue Dart Courier Person had called me & is asking me to pay Rs 250 for octroi.
Since The delivery is only from Mumbai to Pune i refuse to pay this heavy octroi.
I have ordered several electronic products online but none of them charged me such heavy octroi.
I had called your customer care regarding the same but lady officer told me to mail you saying that it is very complicated process.
I have a home in mumbai also & if i knew about such heavy octroi i would have given my Mumbai address, Anyways.
Now since i am not ready to pay the octroi i would request you to follow one of the below two options:
1) Cancel My order & refund me My money withdrawn from HSBC credit card account
2) Send me the courier to my mumbai Address as below so as to avoid heavy unacceptable additional charges in the name of octroi.
Address:-
Mr. Meghal Vasa
153-A, Saidham Society,
Flat No 5121,
Ground Floor,
Kedarnath mandir Road,
Nehru Nagar,
Kurla East.
Mumbai-400024.
Pls reply immd informing me as to what option is viable from your side.
Warm Regards,
Meghal Vasa.
"Support"
11/14 03:36 PM
To
cc
Subject
RE: Need Order Confirmation - 000464273
Hello Mr. Vasa,
The product is dispatched from our side through Blue Dart Courier :
Top of Form
Waybill No : 44206562595 Reference No : 000046273
Pickup Date 13 November
From Mumbai
To Pune
Status In Transit
Await Delivery Information
Expected Date of Delivery 14 November
Bottom of Form
So the same you will receive within 2 days.
Regards,
Geeta Dhodia
Customer Support Executive
deals4all - Bringing You The Best Hi-Tech Deals
246, Laxmi Plaza, Laxmi Ind. Estate,
New Link Rd, Andheri (W), Mumbai, INDIA - 400 053.
91 22 4079 1263.
91 22 2636 7523
[email protected]
www.deals4all.net
Customer Care (09.00 to 18.00 hrs) 91 22 4079 1234
From: [email protected] [mailto: [email protected]]
Sent: Friday, November 14 2:52 PM
To: [email protected]
Subject: Need Order Confirmation - 000464273
Dear Deals4all officer,
I had Placed an order on the website (www.deals4all.net) for a
i-mate JAMA Smart Phone
Order No : 000046273
I had submitted my credit card details online but it seems there has not been any transaction in my Account till now.
Nor have i received any confirmation on this order from your side???
The customer care line is always engaged / busy & even after being on hold for 1 hour (re-trying since 3 days) i cannot get through on 022-40791234
I have no option but to mail you to confirm this order status.
Taking into account the extremely poor customer care i am considering to cancel this order if i dont receive any reply from you within next 24 hours..
Warm Regards,
Meghal Vasa.
Giesecke & Devrient India Pvt. Ltd.
Development Center India
9/1A, Padale Prime, Erandwane
Pune - 411 004. Maharashtra, India.
Tel: 91-20-47114000
Fax: 91-20-4711-4011/4012
Mobile: 91 9922925434.
mailto: [email protected]
http://www.gi-de.com
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