I booked an order no 703011249 (24Kt Gold-plated Necklace Sets in a Nice Floral Pattern) on March 02 through HomeShop18 website. I was assured by Homeshop18 that the product would be delivered to me with in 8-10 working days since it's a coming from one of their business partners from Ahemdabad. But, it has been more than 25 days now and I have not received anything. I have been checking with the Customer Care about this almost everyday and always get the same response that the product would be delivered soon.
Meanwhile, I got an SMS on 16th March saying that the product has been shipped through DTDC courier and I can expect the delivery with in 2-3 days. When I did not get the delivery even after a week, I checked with the customer care again and asked for the consignment number so that I can track the shipment at my end. When I checked with the DTDC customer care, I was shocked to see that the consignment number is fake. I have launched so many complaints regarding the wrong consignment number but there is no response from HomeShop18 till date. How can they misguide customers by providing a fake consignment number? This clearly shows that the product has not been dispatched from HomsShop18. Nobody is giving me the correct information and everytime their reply would be either "we don't have updates in the system, they will be generated soon" or " Product will be delivered within 2 days. Please wait". I am fed up of such answers.
I am highly frustrated with the services provided by HomeShop18 and have decided not to buy anything from them henceforth. Also, I would never recommend anybody to avail HomeShop18 services as it seems to be a fraud.
Now I cannot tolerate more. Since they are not able to deliver the product as committed, instead kept me under illusions with fake SMS and consignment number, I would like to cancel the order and want my money back as soon as possible.
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