Respected Sir/Madam,
This is with reference to my order no.2919149 placed with Naptol.com for "Exotic Gold plated Jewellery Collection by Vintage". There was an advertisement from Naptol regarding "Exotic Gold plated Jewellery Collection by Vintage" in Mumbai Mirror on 28th Novemeber. I had placed an order for 7 necklace chain sets and 2 openable kadas worth Rs.1999- (Actual value Rs.6599) on 29th November which I have received today 5th December. I paid Rs.2198/- (including freight charge of Rs.199), To my disappointment, I found that two of the necklaces were broken and the free maang tika with the offer was not sent. I immediately called the Naptol customer care no.09223516148 and explained to them about the damaged product. Moreover, I had called the customer care today morning asking them if I can open the parcel first and then pay the money so that I can be rest assured, but the Customer care executive advised that it is against their company procedure. The representative advised me to return the products to an address by courier and I will be refunded back my money by courier (which I don't think would have happened). I was not ready to accept this, Hence I told him to transfer the call to his senior which he refrained from doing.
Through this complaint I just want to alert customers against such fraudulent people and organisations and want you to take strict action against Naptol so that no other consumer has to face such a situation by getting trapped with such fraudulent products/people.
Thanks and Regards.
Rati Nai
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