To,
The Maneger,
Honda Twowheeler India ltd.
Manesar (Haryana)
Sub.:- RELAY REPLACEMENT
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Sir,
I (RAJEEV SINGHAL) have purchased a AVIATOR Model twowheeler from RAJENDER HONDA EAST DELHI on 30.01.2011.
I HAVE EXTENDED WARRANTY. THE DETAIL IS GIVEN BELOW
DEALER CODE: DL010007
EW REGISTER NO. : HMSN 320729
NAME: RAJEEV SINGHAL, 1/9305-A GALI NO. 2 PRATAP PURA GALI POST OFFICE WEST ROHTAS NAGAR DELHI 110032
PHONE : 9350952803
DATE OF POLICY SOLD : 03.02.2011
DATE OF VEHICLE SOLD : 30.01.2011
CHASIS NO. : ME4JF213AB81431
ENGINE NO. : JF21E9161476
MODEL: AVIATOR
MANF. YEAR : 2011
VEHICLE REGISTRATION NO: DL5SAC 7297
MANF.WARRANTY EXPIRES ON : 29.01.2013
PERIOD OF COVER : 3 YEAR
EXTENDED WARRANTY COMMENCES: 30.01.2013
EXTENDED WARRANTY EXPIRES ON : 29.01.2016
POLICY PURCHASE PRICE: Rs 600
CREATED DATE 03.02.2011
After GETTING 1st service from RAJENDER HONDA WORKSHOP,
I was found a problem in Iginition strat on 08.03.2011. I took my vehicle at RAJENDER HONDA WORKSHOP on 12.03.2011.
Workshop Incharge called me and informed that relay of ignition start has been short.
We have not in stock, SO RETURN BACK YOUR SCOOTER. I ASKED HIM FOR AVAILIBILTY, HE TOLD ME FOR ONE WEEK NEAR ABOUT.
AND RETURNED BACK.
I CALLED AFTER 10 DAYS BUT ANSWER WAS NEGATIVE.AND ASSURED IT WOULD BE AVAILABLE IN TWO OR THREE DAYS.
I CALLED ON 19.03.2011 TO RAJENDER HONDA WORKSHOP, SOMEONE TOLD ME THAT TODAY IS HALF DAY DUE TO HOLI.
I CALLED AFTER 4 DAYS, BUT THE ANSWER WAS NEGETIVE AND WOULD BE AVAILABLE IN TWO OR THREE DAYS.
I CALLED ON 31.03.2011 AT 12.10 P.M. TO STOREKEEPER, SOMEONE IN STORE CONFIRMED ME AVAILIBLITY OF RELAY.
I TOOK HALF DAY FROM MY OFFICE AND WENT TO RAJENDER HONDA WORKSHOP AT 3.45 P.M. AND TOLD TO SERVICE MANAGER.
SERVICE MANEGER SAID TO MAKE THE JOB CARD.
THE JOB CARD MAKER FIRST WENT OT STOREROOM AND TOLD ME FOR UNAVAILABLITY OF RELAY IN STOCK.
I WAS VERY HRASSED TO SEE THE BEHAVIOUR OF THE WORKSHOP EMPLOYEES. NOBODY WAS READY TO HEAR MY PROBLEM.
NEXT DAY I WENT TO RACE HONDA WORKSHOP PATPARGANJ DELHI 10.00 A.M. AND CONFIRM THE AVAILIBILTY OF RELAY. THERE WAS AVAILABLE.
DUE TO OFFICE I REQUESED FOR EVENING. BUT AT 4.00 P.M. RACE HONDA WORKSHOP PATPARGANJ DELHI INCHARGE TOLD ME ABOUT UNAVAILIBILY OF RELAY IN STOCK .
I WENT NEARBY SWROOP HONDA WORKSHOP PATPARGANJ AT 4.45 P.M.AND HAVING CONFIRMED AVAILIBILTY OF RELAY IN STOCK
I GOT REPLACED
SWROOP HONDA WORKSHOP PATPARGANJ DEMANDED ME FOR PAYMENT, I PRESENTED EXTENDED WARRANTY BOOK, BUT THEY WERE NOT AGREED TO RELEASE MY SCOOTER WITHOUT MADE PAYMENT.
THEY GAVE MANY ACCUSED ME AS THUS
YOU PURCHSED THIS FROM RAJENDER HONDA AND GOT FIRST SERVICE FROM THE SAME, SO, SORRY FOR WARRANTTY
I TRIED TO UNDERSTAND MANY TIME THEM THAT THIS IS A PRODUCT OF HONDA TWOWHEELER NOT OF RAJENDER HONDA .
AND AS A CUSTOMER I CAN OPT SERVICE ANYWHERE IN INDIA FROM ATHORISED HONDA 2WHEELER WORKSHOP.
I DEEMANDED THE CELL NO OF SERIVE MANAGER (WHOSE WAS NOT AVAILABLE THERE) BUT DENIED.
AFTERALL I MADE A PAYMENT FOR Rs. 117.00 AND GOT RELEASED MY SCCOTER .
INVOICE NO 11IW00046 OF SWROOP HONDA WORKSHOP PATPARGANJ
AGAR MUJHE PAYMENT KAR KE HI KAAM KARWANA HAI TO WARRANTTY KIS BAAT KI?
SIR, KYA MUJHE HONDA KA PRODUCT LENE KE BAAD USKA WARRANTY INSURANCE NAHI KARWANA CHAHIYE THA?
HONDA COMPANY IS VERY REPUTATED IN THE WORLD.
PLEASE TAKE APPROPRIATE ACTION AS POSSIBLE FROM YOUR SIDE.
(RAJEEV SINGHAL)
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