I have taken two policies from Aviva. One LLG and one NSG. I was communicated earlier for ECS option and I opted for it in 2008. For some strange reason NSG is in ECS butLLG was not on ECS. I got transferred to Chandigarh from Mumbai in 2009. In I received sms from the ECS service provider that LLG, ECS has been declined so I should make separate payment in the month of Aug. I tried contacting AVIVA but came to klnow that the site was getting rennovated and hence accessability was not there. With much difficulty, I coulkd get through on line and requested them for cheque collection along with change of address. My job demands travelling and i asked the person for cheque pick up. He did pick up the cheque and later I have no clue what had happened. When this year I went to my old address at Mumbai, I collected one letter issued by Aviva in on 25th Aug that my policy status has been changed to "Paid up" due to non receipt of payment. After checking my account I found that the cheque issued was not encashed. I wrote back to Aviva for reinstating the policy as there was no proper communication to me on this chage of status, when I had informed that I had been transferred to Chandigarh, why the communication had been sent by post to my old address and no phone or mail was used for such communication. The replies are coming with wrong details by the customer service groups who are responding to mails. Neither they are forwarding the request to their seniors. It looks like this has been done intentionally for deducting the money in the name of change of status. Why no senior manager is intervening is surprise to me, despite repeatedly mentioning it.
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