Dear Sir, I hold a Axis credit card and a prompt payer before my due dates. But during the period of June i have not received the statement and so i have emailed them at the end of the month for the same. Later in the next statement they have added the LPC and surcharges. I have called customer care and explained the issue with ref#5410585. Again no use, in the next statement i got more charges to pay which i refused as its not my fault. I mailed them back and asked for proof, they have provided an invalid signature and stated 'the security' has signed in the statement POD. We have no security by the name they have provided in our residence. Even i told them to cross check the signature from my previous POD's. I have been tortured by their phone calls and their letters to me for this case in numerous occasions.
I have escalated the issue in emails provided in their site, no use. All my emails were responded after 20 days or 1 month, few of them not got reverts.
I want to close this matter and eager to know if some one is from AXIS is really hearing hearing our complaints or not? Please help in resolving the case.
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