SBI Credit Cards
Waiver on the balance

I have been using this SBI Credit Care for almost a year now, I had an outstanding for Rs18000/- on my card in the month of July I recd a call from the collection agency for SBI to make the minimum amount due on the card, I offered collection agency to pay a sum of Rs15000/- on the condition for the waiver on my balance amount leaving Rs500/-as an outstanding, which they agreed on, all these months I was in the impression that I had got an waiver on my balance amount after my initial payment of Rs15000/- to the bank, lately I came to know that waiver was not affected on my card and I still had an outstanding of Rs4063/- bank has now taken up the issue and they are in the process from last 1 week to resolve.