Re: 'CaseID=005-008-661' Unauthorised claim of Credit card Annual charges of Rs. 551=50.
Re: 'CaseID=005-008-661' Unauthorised claim of Credit card Annual charges of Rs. 551=50.
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FROM:
Nilay Chatterji
TO:
feedback.gesbi
Message flagged Friday, 1 July 6:14 PM
Message Body
Dear Customer care manager, 01/07/11
Ref. my recent mail to you dated 28/06, till date no corrective measures statement received by me from your end. As a gentleman nature i have dropped an A/C payee
Cheque no - 429359 dated 01/07 of S.B.I amounting of Rs. 6234 = 09 out of your claiming statement (June '11) Rs. 6785 = 59. Where I have deducted of Rs. 551=50 against illegal claim of yearly charges & service tax etc. My organisation (The ASIAN FRONT OF HUMAN RIGHTS) already asked me for submitting proper documentation and I have submitted accordingly. But It is lying just for my final intimation.
You are therefore once again reminded you to response within 04/07.
With regards,
NILAY CHATTERJI.
From: feedback.gesbi
To: Nilay Chatterji
Sent: Friday, 24 June 9:37 PM
Subject: 'CaseID=005-008-661' Unauthorised claim of Credit card Annual charges of Rs. 551=50.
Dear Sir/ Madam,
Thank you for writing to SBI cards.
At SBI Cards, we identify your needs and look for ways to make your life simple and rewarding.
We are pleased to inform you the launch of our new website.
Check out the world class features that are being introduced!!
Post login features include:
Multi-accounts single sign on
Reward point Information
Real time account summary
Card statements for up to 12 months
Spend analyzer - analyses spends category wise.
Login your queries / complaints under contact us option for faster resolution – to be launched soon. Please visit www.sbicard.com to access the new website.
Please be advised that the message sent through this contact us option is considered secured and your privacy is assured.
This is a system-generated response to acknowledge receipt of your e-mail.
The subject line contains the reference number allotted to your e-mail.
This interaction is being tracked through the above reference number and we request you not to change the subject line in future correspondence.
Our Customer Service Executive will revert to you through call or e-mail within 7 working days.
In case your query requires further investigation and takes a longer time, we will keep you informed on the time required for resolution.
We would request you to mention your SBI Card Account / Card number and your present contact number in all your correspondence to enable us to process your request at the earliest.
Assuring you of our best services at all times.
Warm Regards
SBI Cards Team
&--Original Message&--
From: Nilay Chatterji [[email protected]]
Sent: Friday, Jun 24 9:26PM
To: [email protected] [[email protected]]
Subject: Unauthorised claim of Credit card Annual charges of Rs. 551=50.
Subject: Reward point redeem scheme Card no - 5101 2869 2610 0456 of NILAY CHATTERJI .
Ref: Credit Card no - 5101 2869 2610 0456 of NILAY CHATTERJI . 28/05/11
Respected Customer Care Manager,
You may well aware about my recent mail where I have proposed to you to adjust my reward points, in this statement in terms of money and after adjust please send this bill accordingly. But unfortunately neither you adjusted the award points, nor responded me reason behind it. You are well aware that an application is an official ethics which carries severe important matters related to Customer services. I think this is enough for a responsible official person.
Another important matter is according to your official declaration written documents SBI Gold & More Card first year Annual Fee = NIL, Second year and onwards Annual fee would be levied only if Total Annual spends for the last year are less than Rs. 50, 000/- .
See, My card received by me on 31/05/10 from your end. My total transaction through this card above Rs. 1, 60, 000/- . So, there is no question of Annual fee as well as GST (Rs. 551 = 50). Same way your official claims in the statement dated 15/07/10. My Fax dated 28/07/10 (Fax no - 0124 - 2567131) where my
was there against Annual fee.
I being a bonafied card holder it is my every right to object / raise quiry such type of sensitive and financial involvement matters. So I request to you for suitable reason in this matter from your end cosidering urgency. I am waiting for your early response. After receiving another fresh statement (after adjustment of reward points in terms of money) I will pay accordingly. As this part is a reminder for you, considering my recent mail.
Regards,
(NILAY CHATTERJI)
Mob no - 9836860580.
C.C - Respected General Secretary && The ASIAN FRONT OF HUMAN RIGHTS / 14, B.B . Ganguly Street (3rd Floor), Kolkata - 700012 (West Bengal).
&&&&&& This is for your kind information till S.B.I Card authoritys' response / my communication.
Hide Details
FROM:
Nilay Chatterji
TO:
feedback.gesbi
Message flagged Friday, 1 July 6:14 PM
Message Body
Dear Customer care manager, 01/07/11
Ref. my recent mail to you dated 28/06, till date no corrective measures statement received by me from your end. As a gentleman nature i have dropped an A/C payee
Cheque no - 429359 dated 01/07 of S.B.I amounting of Rs. 6234 = 09 out of your claiming statement (June '11) Rs. 6785 = 59. Where I have deducted of Rs. 551=50 against illegal claim of yearly charges & service tax etc. My organisation (The ASIAN FRONT OF HUMAN RIGHTS) already asked me for submitting proper documentation and I have submitted accordingly. But It is lying just for my final intimation.
You are therefore once again reminded you to response within 04/07.
With regards,
NILAY CHATTERJI.
From: feedback.gesbi
To: Nilay Chatterji
Sent: Friday, 24 June 9:37 PM
Subject: 'CaseID=005-008-661' Unauthorised claim of Credit card Annual charges of Rs. 551=50.
Dear Sir/ Madam,
Thank you for writing to SBI cards.
At SBI Cards, we identify your needs and look for ways to make your life simple and rewarding.
We are pleased to inform you the launch of our new website.
Check out the world class features that are being introduced!!
Post login features include:
Multi-accounts single sign on
Reward point Information
Real time account summary
Card statements for up to 12 months
Spend analyzer - analyses spends category wise.
Login your queries / complaints under contact us option for faster resolution – to be launched soon. Please visit www.sbicard.com to access the new website.
Please be advised that the message sent through this contact us option is considered secured and your privacy is assured.
This is a system-generated response to acknowledge receipt of your e-mail.
The subject line contains the reference number allotted to your e-mail.
This interaction is being tracked through the above reference number and we request you not to change the subject line in future correspondence.
Our Customer Service Executive will revert to you through call or e-mail within 7 working days.
In case your query requires further investigation and takes a longer time, we will keep you informed on the time required for resolution.
We would request you to mention your SBI Card Account / Card number and your present contact number in all your correspondence to enable us to process your request at the earliest.
Assuring you of our best services at all times.
Warm Regards
SBI Cards Team
&--Original Message&--
From: Nilay Chatterji [[email protected]]
Sent: Friday, Jun 24 9:26PM
To: [email protected] [[email protected]]
Subject: Unauthorised claim of Credit card Annual charges of Rs. 551=50.
Subject: Reward point redeem scheme Card no - 5101 2869 2610 0456 of NILAY CHATTERJI .
Ref: Credit Card no - 5101 2869 2610 0456 of NILAY CHATTERJI . 28/05/11
Respected Customer Care Manager,
You may well aware about my recent mail where I have proposed to you to adjust my reward points, in this statement in terms of money and after adjust please send this bill accordingly. But unfortunately neither you adjusted the award points, nor responded me reason behind it. You are well aware that an application is an official ethics which carries severe important matters related to Customer services. I think this is enough for a responsible official person.
Another important matter is according to your official declaration written documents SBI Gold & More Card first year Annual Fee = NIL, Second year and onwards Annual fee would be levied only if Total Annual spends for the last year are less than Rs. 50, 000/- .
See, My card received by me on 31/05/10 from your end. My total transaction through this card above Rs. 1, 60, 000/- . So, there is no question of Annual fee as well as GST (Rs. 551 = 50). Same way your official claims in the statement dated 15/07/10. My Fax dated 28/07/10 (Fax no - 0124 - 2567131) where my
was there against Annual fee.
I being a bonafied card holder it is my every right to object / raise quiry such type of sensitive and financial involvement matters. So I request to you for suitable reason in this matter from your end cosidering urgency. I am waiting for your early response. After receiving another fresh statement (after adjustment of reward points in terms of money) I will pay accordingly. As this part is a reminder for you, considering my recent mail.
Regards,
(NILAY CHATTERJI)
Mob no - 9836860580.
C.C - Respected General Secretary && The ASIAN FRONT OF HUMAN RIGHTS / 14, B.B . Ganguly Street (3rd Floor), Kolkata - 700012 (West Bengal).
&&&&&& This is for your kind information till S.B.I Card authoritys' response / my communication.
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