Yesterday at 7:00 pm, i recharged my prepaid account by Rs 35 bonus card (300 local sms), i didnt get any confirmation sms that your plan is activated or not i called up customer care to find out what is the status as iam getting charged for my msgs.there was a customer care executive (DILIP) who is very rude and in a hurry to disconnecte the line, might b looking to improve his aht (average handling time), that idiot told me ur plan is activated on ur number at 9:00 pm, than i asked him "why iam getting charged for it " He replied" is there anything may i assist u with".
Its not the matter of 3-4 Rs but if vodafone cant provide customer satisfaction or cant solve the problem of customer than why just for formality u have open up ur customer care centre. Vodafone is waisting money for customer executives like these. If want to spend the use it for product quality than there will b no need for customer care.
Now point of lunch a complain is that i need my money back in my account and want u to take some strict action against that customer care executive.my accounts details are:-
sandeep bhardwaj
9999370595
i recharged my no. through Rs35 bonus card (si no.-0000478091213)
and if u cant do this also than iam afraid what will happen to vodafone, it can loose its customer like this behavious
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