Pravinsinh J.Ghatge
Paga Building,
Nagala Park,
Kolhapur.416003
Date: 13.11.2007.
To,
The Branch Manager,
Vodafone Essar Cellular Ltd.
Kolhapur.
Dear Sir,
This is in continuation to my complaint dated 15.10.07 given to your office. I have been a subscriber and hold this number since the company was AT &T which subsequently change to BPL then Hutch and now Vodafone.
This clearly indicates my willingness to stay with the company over though I have had some bad experience in the past. You may check your records and you will notice I have never ever defaulted with my bills.
I went abroad on the 26th sept. 07 you have charged me Rs.150/- on 22.09.07 to activate international roaming. In fact there was a error and I got all the incoming calls with no voice as is clearly seen in my roaming incoming calls up to 05.10.07.All these incoming calls have not been duration from 2 seconds to 20 seconds. This clearly goes to show there was no speech. You have further gone ahead and charge me Rs.800/- for these calls. If you compare the bill correctly you will see I made a return call to the same numbers and you have billed a sum of Rs.8031/-.This bill was totally unnecessary as my incoming calls could not be received due to no speech and no I was forced to make these return calls due to vodaphone faulty service.
e.g. 1.On 3rd sept 07 there is incoming call from 9975563581 there is three time incoming from this number. I made outgoing of Rs. 900.Here my bill is increased by Rs. 800.
2. On 3rd sept 07 there is incoming call from 0023126518356 there is one incoming call from this number. I made outgoing of Rs. 1350.Here my bill is increased for Rs. 1107.
3. On 4th sept 07 there is incoming call from 0023126518356 there is five incoming call from this number. I made outgoing of Rs. 750.Here my bill is increased for Rs. 642.
Surprisingly the only Two phones that were clear and came through in Spain were from your call centre. which makes it seem like it is vodaphones policy was to make the customer pay more for outgoing calls (Rs 127 as against Rs 27 for incoming calls) hence the request to a fair billing.
All these facts indicate that these calls had to be made due to faulty Vodafone service and I had repeatedly requested you to look into the matter and correct the scene. And I am willing to settle the bill. My intension made clear as I already paid half the sum of the disputed amount.
Vodaphone has barred my incoming & outgoing service after my repeated request to your service centre. I am a businessman and your continuous failure of providing service to one of your oldest customer in the city is shocking & surprising. Further the recoreded message of vodaphone which says that all calls to this number are barred has tarnished my image in the market. This has further caused huge inconvenience in my business as well as big financial losses. It seems that Vodaphone has deliberately barred my outgoing and incoming. while you give this facility for any new prepaid customer for a nominal fee of Rs 499/-. Customer harassment seems to be the name of the game with Vodaphone.
Thanking You,
P.J.Ghatge
919823016130
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