I was holding a HSBC credit card. The credit card has been settled and cancelled in the year 2005. At the same time the HSBC also issued a letter saying the card has been settled.
After cancelling the card in year they started sending SMSs mentioned HSBC Prestatement alert on my Mobile with particular Outstanding amount from September onwards. And these SMSs are sent randomly, sometimes per month or once in three months.
I thought by mistake they might have sent it and hence I neglected them. But the outstanding amount they are sending is increasing from message to message with interest added.
When I spoke to HSBC officers they have asked me to talk to concerned department by giving their numbers. When I talk to that number they again gave me one more number to talk to. This way they were transferring the issue from one person to other person by giving five such numbers which was disgusting.
Who can keep the details of a credit card which has been closed years back? This is ridiculous.
And one more info. is when I try to call the HSBC call center, this number is not at all active in their systems.
I feel HSBC is junkest bank I ever seen. The service is hopeless.
Till now I did not get any answer from HSBC.
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