I've taken a Personal Loan from CF in 2005 from Citifinancial Trivandrum Office. Last year, I got a surprise mailer at my Trivandrum address threatening that I have defaulted more than three monthly payments, and City Financial is going to take immediate action (from Gangadhar, New Delhi, Legal Advisor). When I contacted the Trivandrum office, they said that they will check. Annoyed, I thought oof pre-closing the loan. I went to a near by CF office (Sastri Nagar, Adyar, Chennai), they tod me that a repayment History/statement can be had for Rs 520/-. He also said that there is no option of pre-closing the loan. The Executive was very busy with his Cell phone, He hardly showed any interest with the customer.
The City Financial have very disturbing and sucking regulations towards the customers who take loans. When a customer asks for a statement, they charge him 520/- rupees. They never allow him to transfer the repayment option (as learned from Adyar Office). When I asked the Executive, I learned that there is no chance of pre-closing the loan either.
I've been repaying it without any defaults, as the cheques were getting cleared from My Home SBI branch account at Tvm. Now that I have relocated to Chennai, I have to transfer the amount to make sure that the cheques never bounce. Usually, the repayment from my account happens every 6th of the month. Due to travelling, I couldn't put money on 4th June. Today (5th June), I got a call from the City Financial (Chennai Tel # : 044 42941700), that they cant me sure whether the cheque will get cleared or not, so I will be bound to pay a bouncing penalty of 450/-(The loan repayment per month is only 1570/- per month). Every other banks/Financial bodies, give an option of a second cheque presentation.
Why does City Financial suck customers like this? I am posting this, because, no one will ever fall prey to this Institution's arrogant business strategies.
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