I am holding the Gold Credit Card of the Standard Chartered Bank, Chennai for the last 14 years. I am sorry to say that as for as service is concerned, the Bank's response is very poor. First of all, the Bank never send the monthly statements to its customers in time. Every time, I have to remind them.By contacting them over phone is next to impossible. They ask so many queries, by the time, the line gets disconnected. They never respond to the emails.
My statement date is 11th of every month and I am supposed to get the same by at least 13th of every month. They deliberately send the statement by ordinary post, so that the customer cannot question the credibility of the Bank, whether it was posted or not. I have never received the statement before 15th and for instance, for this month I am yet to receive the same. That is why I made arrangement to receive the statement by email, which is also yet to be received by me. This is the state of affairs going on in the Bank.
I feel that the deliberate delay in sending the statement is to enable them to charge extra interest for the additional period. Because many people send the payment immediately on receipt of the statement. NOW I AM THINKING OF SURRENDERING THE CARD, AS I HAD LOST A HEAVY AMOUNT DUE TO THEIR DELAY IN SENDING THE STATEMENT EVERY TIME.
U.K.S. SRINATH
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