I keep getting calls from ICICI collection agents to pay up my dues. I want to pay dues and close the account with ICICI due to their pathetic customer treatment. I had stopped paying due to a dispute, which the bank has failed to settle so far. The outstanding amount on my card when i raised the dispute was Rs.3000, now the card has expired but the account shows a outstanding balance of Rs. 7, 311.29 . Someone from the bank called me for a settlement of credit card, I agreed to pay Rs. 3000 for the settlement. I arranged for the cash payment, a person from some collection agency came home to pick up the payment. I asked him for a receipt of the payment and he hands me a photocopy letter, which states that its an agreement of settlement and I should get a receipt of payment from the person whoever collected the money with his details.
The person who came home for payment did not have any receipt, so i refused to make payment. He tried calling someone from the bank, even the bank official says the letter he had was itself a receipt of payment. I refused again to make payment. he handed over the letter to me and left. (letter was not on a letter head, it had a seal saying for ICICI bank with some signature)
I called ICICI bank customer care, they also asked me to go to any branch and make the payment. Later a person named Sudhakar (sudhakar.sr), who claims to be from ICICI bank called me and told me that he will send the receipt through email, guess what he mailed me... the same letter that the collection guy had handed over to me. I refused to pay without a proper acknowledgement, so he asked me not to pay.
I feel ICICI Bank (sudhakar.sr) and the DSA/collection agency are cheating me. I have always had a terrible experience with ICICI and this card. I want to end this.
Can someone help me as to whom I should reach up to get this settled. I definitely don't want to go to sudhakar, he is a cheat.
I want a confirmation from ICICI bank that I have paid my dues (NOC) and there is not amount outstanding.
A confirmation that they have not negatively updated my Credit report..
0 comments