Dear Sir,
Refer to my below mentioned mail, I would like to inform you the following.
1. Your executive (Mr. Vinay (His employee ID No. 1287221) has taken Rs. 2100.00 (in cash) on
24.08.10 (scanned copy of the receipt is enclosed) by giving the assurance that account will be settled by giving the principle amount.& he also confirmed me that it will be settled by 9.9.10
2. Based on the assurance I had given the amount and waited for 9.9.10.
3. So that I had written the mail on 9.9.10 but I have not received written confirmation from your side within 72 Hrs that means you are ready settle my account. means, if you are not responding to any mail within 72 Hrs, means you are ready to settle case.
4. But today I received a telephone call from Ms. Aruna (Executive of your Gurgaon Office) informing that you will not settle the account.
And she is saying like that you are running the charity institutions or something like that. And she is saying its your choice if you want to deposit the amount or not If you ready to pay Rs. 10, 000/- you can pay but our calls will come for the balance amount. Is this is the way to treat the customer.
5. I am ready to settle my account by giving the balance principle amount after receiving the letter (in cash).
So, its my humble request you to please send your executive with the settlement letter enabling us to pay Rs. 10, 000/- to close the Credit Card. Actually the amount is also I had taken from some to close the account so its my sincere request pls. help me... otherwise I have to return back the said amount...
Waiting for your favorable response for the settlement letter by accepting Rs. 10, 000/- in cash only.
Regards,
Gracemma
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From: [email protected]
To: [email protected]
Subject: RE: At your service Your Right Partner Standard Chartered Bank (KMM5035890I15977L0KM)
Date: Tue, 14 Sep 2010 11:37:48 0530
Dear Sir,
Refer to my below mentioned mail, I am waiting for the reply from your side.
As I wants to settle the Credit Card No.by giving the balance Principle amount as confirmed by your Bank Executive very soon.
So, pls sent my settlement letter.
Regards,
Gracemma
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From: [email protected]
To: [email protected]
Subject: RE: At your service Your Right Partner Standard Chartered Bank (KMM5035890I15977L0KM)
Date: Thu, 9 Sep 2010 13:19:05 0530
Dear Sir,
Last month one of your Bank Executive Mr. Vinay (His employee ID No. 1287221) has called up me and asked for an immediate payment of Rs. 2100.00 in cash enabling his to process my account for the settlement with the principal amount i.e. Rs. 12, 000/- (Approximately)
(Amount I had used Rs. 28000.00 - amount I had already paid Rs. 17000.00)
Based on his commitment I had given Rs. 2100.00 to Mr. Vinay on 24.08.10 and he has promised me that he will come with the settlement letter by before 1th Sep'10.
So, you are requested to please send your executive with the settlement letter for Rs. 9, 000/- (approximately) enabling me to settle the account I wants to settle the account by this month itself.
Looking forward to receive your favorable response.
Thanks & Regards,
Gracemma
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Date: Fri, 6 Aug 16:24:17 0530
From: [email protected]
To: [email protected]
Subject: At your service Your Right Partner Standard Chartered Bank (KMM5035890I15977L0KM)
Ref: 07/10/059364/ SRI/ ESC
Dear Mr. Joseph,
This is with reference to your email dated July 27 regarding your card account.
We wish to confirm that we have arranged to send the statements to your mailing address. You will be in receipt of the same shortly. We request you to bear with us in this interim period.
Further, If you wish to settle your card account, we request you to contact our officer Ms. Aruna Saxena at 0124 4208529 and she will be pleased to assist with your requirements.
Please feel free to contact us should you require any further assistance or clarification.
Assuring you of our best services always,
Yours sincerely,
Balu Jayaraman
Head- Customer Care
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