The ATM does not display the name of the cardholder. When my wife wanted to withdraw money, she accidentally inserted my card instead of hers in the ATM machine. It does not display the name of the card holder and hence she thought it was her card itself and punched her pin number. The machine swallowed the card. The staff gives back cards only the next day or late in the evening, although the ATM is attached to the bank. When asked the manager says "I cannot stop ATM operations for just one card." That is what this bank thinks of its customers, just one card, just one account, just one number. That is right, the customer is "just one number" for this bank.
In another incident, my card was swallowed by the ATM. I have three debit cards and frequently confuse the PIN numbers. At least the other bank ATMs display "incorrect pin" but this stupid bank's ATM machine simply swallows the card and we have to go begging for it from the rude and highhanded staff like Mr. Bhavi Ramdoss in Jayanagar Branch who thinks he is giving us money from his own pocket.
Also, this bank does not give us cards via post or courier upon expiry. One of my old relatives cards expired, and they asked her to come personally to the bank and collect it. When all private banks are sending the cards via courier, why so much penny pinching by this bank?? My old relative is bedridden and cannot come out of the house. She has to be carried physically into a car and then taken. It is very painful for her, but does the bank realize this - NO. For them it is always rules, rules, rules. These bankers come from South Karnataka district who think they are a cut above the rest of India for whatever reason. Big egos, small achievements, petty rules.
0 comments