I am ICICI customer for almost last 4.5 years in India. However I was in USA from July to Oct. In this time, I visited India for around a month in Feb. I flew back to USA in Mar. During July when I was in USA, I saw some unknown transactions on my credit card. When inquired, I found that those transactions have occurred on a new card which ICICI delivered on expiry of old card. Whereas, the card is actually never delivered. I could not understand how the transactions can happen at merchandisers in India on my credit card when I am out of India.
I have been interacting with ICICI on this and they doesn't seem to be doing anything on this issue, and nothing concrete has come up for the last one year. To further worsen the problem, ICICI has also debited money from my savings account for the amount due on credit card without my permission. The amount debited includes the total amount, including the late fees etc.
I hereby also bring to your notice the news item from Times of India e-paper. This brings to notice the racket operational by courier companies and the lax security norms being followed by the banks. I question here, who should be responsible for the lax security norms being followed, the customer or the bank? It is the bank responsibility to set-up the processes and ensures the stringent security norms. Does the banks as corporate, care about the customers’ money or just care about making more money and doesn’t want to invest in the security processes.
Cards on way to users stolen by courier staff 6 Jun, 1218 hrs IST, Rahul Tripathi, TNN
NEW DELHI: The South district police have busted a gang of credit card thieves, including two courier company employees, who allegedly stole credit cards being sent to users through courier and made hefty purchases through them. The gang had even bought a Maruti Alto car using a stolen card. The gang's modus operandi exposes the lax security norms followed by banks in dispatching credit cards to users, many of whom don't even ask for it. The gang's mastermind was a school dropout, Birendra Kumar (26), who worked in Elbee Express courier firm. Kumar collected bundles of envelopes containing credit cards from ICICI Bank in Noida for delivery to the courier office. The gang would zero in on certain envelopes, like those addressed to business executives. These cards would be replaced with thick paper cards, police said. The gang created fake identity proofs matching the names in the credit card and used the cards for high-value purchases. Courtesy: http://timesofindia.indiatimes.com.
I strongly believe myself being the victim of this racket busted by Police. I request you to please advice me on how to proceed and what I can do as a consumer.
Thanks,
Aashish
91-9878881117.
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