I AM HAVING AG CLASSSIC AQUA GUARD WAER FILTER BOUGHT FROM FIRST FLOOR SCO 14 SECTOR 7C MADHYA MARG CHANDIGARH (UT) HAVING LIFE LONG FREE SERVICE GUARANTEE.TJE SYSTEM AND EQUIMENT WAS WORKING SATISFACTORILY BUT FOR THE CENSOR WHICH HAD LOOSE SOLDERING, THUS AT TIMES GAVE TROUBLE FOR START UP.I TOOK THE EQPT TO COMPANYS ABOVE OFFICE AND AND THEU TOLS ME TO CHANGE THE CENSOR WHICH WAS COTING ONLY FEW RUPEES.I AGREED AND THEY CHANGED THE SAME.THEN I REQUESTED THE MECHANIC TO CHECK IT FOR FUNCTIONING AS CENSOR WAS REPAIRED.THE MECHANIC MR HARBIR SINGH TOLD ME THAT IT WAS OK.I WAS NOT SATISFIED AND COMPLAINED TO THESERVICE MANAGER MR AS THAKUR TO GET IT TESTED.HE TOLD ME TO WAIT OUTSIDE.AFTER SOMETIME HE CAME OUT AND TOLD ME THAT MY ELECTRONIC PANEL HAD GONE DEFECTIVE DURING THEIR HANDLINGAND REQUIRED REPLACEMENT AND WOULD COST MERs 650.HE TOLD ME TO GO IN FOR YEARLY MAINTENANCE AGREEMENT BY PAYING RS 1000.I AGREED AND TOLD HIM TO DO THE FORMALITIES BUT DO THE NEEDFUL.HE TOLD ME THAT IT WILL BE DONE BY THEIR REP AT MY RESIDENCE.AFTER 3 HRS A PERSON NAMED ANIL THAKUR CAME TO ME AND ASKED ME TO GO IN FOR 2/3 YEARS AGREEMENT AND ONLY THEN ITWOULD ME MADE FUNCTIONAL.I TALKED TO MR ASTHAKUR, WHO ALSO SPOKE IN SAME TUNE AND TOLD ME THAT I HAD TO GO IN FOR MIN 2 YEARS AGREEMTNT.LEFT WITH NO CHICE AND PAID CHEQUE FOR 1850 FOR 2 YRS.MY COMPLAINT IS AGAINST THE SERVICE MANAGER FOR CHEATING ME FIRSTLT THE PANEL HAD GO NE NONFUNCTIONAL DUE TO THEIR MISHANDLING AND SHOULD HAVE BEEN REPAIRED/REPLACED FREE BY THEM AND SECONDLY GAINST 1 YEAR CONTRACT HE MADE ME TO GOIN FOR 2 YRS CONTRACT.MOREOVER THEIR ARE MANY SUCH COMPALINT GAIAST THEM IM A SENIOR CITIZEN AND SENIOR RETIRED DEFENCE OFFICER, IF THEY CAN DO IT WITH ME, WHAT WILL BE THE POLITE OF OTHERS.MY REQUEST IS THAT IS SHOULD BE REFUNDED THE EXTRA CHARGED AMOUNT OF RS 850 FORCIBLY CHARGED FROM ME OTHERWISE I WILL BE FORCED TO LODGE FIR AGAINST THE SERVICE MANAGER FOR CHEATING ME&-COLONEL (Er) RAJ KUMAR #1421 SEC 42B CHANDIGARH MOB 09855421421 EMAIL [email protected]
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