The very first thing I would like to say is, your service sucks. You guys need to have a bowl in hand, stand in front of ICICI bank and beg for banking knowledge.
I had given a request to break my FD # ***1600 (Customer Id # 8946253) about a month back at HDFC electronic city Bangalore branch.
The very first day the lady at help desk took the filled form and assured me that the amount will be credited to my account (Acc # ***3862) within three days.
After a week when I visited to branch I was told that I need to submit an ID proof and I was promised that they will process it on the same day.
Again after a week when I visited the branch, A senior guy (ABHIJEET MUKHERJEE, Empl # A9497) told me that the lady at help desk is new to bank, she doesn’t know the procedure. The guy again took the form and assured me that it will be processed on the same day.
Again I got a call from mr. ABHIJEET MUKHERJEE saying that there is an overdraft that you need to close and it’s my mistake, he asked me to visit the branch again. Once I reached the branch I was informed that the OD is in some other branch so they can not close it.
After discussing with senior folks, again mr. ABHIJEET MUKHERJEE took the form and assured me that they will process it on same day.
After few days when I visited the branch, I was told that it would take another 10 days.
And now after days there is no update on the same.
It looks like a story, it’s how HDFC is treating customers,
After reading all this, will you please answer my following questions.
1> Do you really return customer’s money deposited in FD.
2> How much time generally it takes.
3> Is there any mechanism in place so customer can be kept informed about their requests and they don’t have to visit the branch again and again.
4> Was it really my mistake that forced me to visit the branch five times. Shouldn’t the personal banker knowing the procedure. Probably it was, I opted for HDFC when I had options for CITY bank and ICICI bank.
5> When can I except the request to be process. Should I wait for a year or so.
6> Can you fire mr. ABHIJEET MUKHERJEE Empl # A9497 for harassing, misguiding customers.
I would be posting this to multiple forums. I'll try my best to let others know about the kind of service HDFC bank proving to it's customers.
Thanks,
Sanjiv Katiyar
BP Oil International Limited
9590751077 [email protected]
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