HDFC Bank salary accounts are auto converted to regular savings bank account if salary is not credited for 3 months. There is no notification (an sms or any mails) to us regarding this. They landed up auto debited 827.25rs. from my account as penalty for non-maintanence of annual quarterly balance.
While I was totally unaware of their conversion of my salary account to normal SB account, this auto debit is a shock. The mails they sent, is very generic not trying to answer the exact question raised. The customer care executive stated to me while enquired over phone "HDFC bank has huge customer base. We cannot be sending you intimation on conversion and other stuff. That is not out botheration" This sounded rude and lack of customer friendliness to me!!
There is no such intimation of auto-conversion either mentioned in their internet sit or welcome kit or any mails/letters sent to me.
What is the way out from this?
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