HDFC Bank People Frodge with Documents
Not Opened Account even though Cheque of Rs 5000 Cleared From Account for New Account Opening.
Now Not returning Money.
Branch Manager,
HDFC Bank,
Jaipur
Sub: Inconvenience cause due to Non-Professional Response (Several Times) from Your Employee.
Sir,
It is to Inform you that Inconvenience caused due to Non Profession Response several Times i.e.
1. ATM Card Lost – Received Card after One & half month.
As I lossed my Debit Card for Which I applied in Tonk Road (Blocking request given 2nd Sept’10) & New 12th Sept’10 by Bank but not recived by me. On my regular follow up with Ekta, My phone Banker (various excuse given by her-Address is incorrect/Card gone to Jodhpur/ Return back to HO etc) How I can it may be Possible that from Last so many years I am getting my A/c Statement/New Cheque books & various other communication on Same address.
They Asked me to give new address Proof for getting card. I don’t How my Address is changed on Your System.
Because of that I have to Transfer My Salary to other A/c’s of my wife/father (NIFT Charges paid for it).
2.Appiled For Transfet of home Loan- Detail of issue is given on mail to all concerns & for your Reference Print out of Mails is attached with this mail.
3.Harrasment & Misbehaved with my father for A/c opening (As part of Classic Customer, I want to open A/c for my father)
On 18 th Sept’10, I called Ekta for opening A/c of My father, she sent Mr. Rahul (Mob.no-09352067851), Mr. Rahul, Collected all relevant document along with cheque (Cheque No-%%%%__), for new A/c Opening. After Two-three he come back ask my father he require some more signature on form, which my father did.
For this A/c, I followed up with Ekta several time, she assured me that the same be received within two three days in reply to my mobile Call.
On 5th Oct’10 Ms. Garima (Mob. No-9314977104) given call from her mobile & misbehaved (shouted) & put an allegation of document forgery (D/L –cutting).
She asked my father to visit to her but that day he was in Bikaner, she given threat that He have Forage document, he should visit her as soon as possible & that my Old age Father rushed to Jaipur (Although he Heart Patient, already cardiac surgery done) & he also informed me, Than I given call to Ekta.
On my Call Ekta Taken some Mr. Anoop, Sales Manager, Direct Sales on conference Call
& He said Because pass book (Copy) given is of joint of My father with My Wife & Father is Second Applicant that why there is delay in A/c opening, He assured me that A/c will be opened today & my father get All Relevant Documents within Week time.
We have waited For A/c for another 15 Days (as this ac/c of My father to be used for some investment purpose).
Than I given call to Ekta than she taken discussed with Garima, Than she call back & informed that Document is Forage (D/L) Bank people want to see original & Send Rahul once again to my residence, He colleted (D/L New) original –D/L with Signature on Xerox for bank Varification
When he taken original D/L, I personally discussed & asked IKTA/Garima, can I give the original they said –Yes for Varification.
On same night Mr. Rahul visited my residence at 10 PM & requested my wife on urgent basis he want to meet my Father (As old person, he was sleeping that Time with Medicines), on Persuation of Rahul, My father Met him, that he requested to for with drawl of New A/c opening Application.
This Incident was shared with Phone banker/Garima next day, They stated that forage is done by Mr. Rahul & bank is taking Disciplinary action against him & Know they have verified all D/L in original & You’re a/c is Opened & You will get the same within week so.
Where the Cheque of Rs. 5000/- given is already Cleared on %%%%, from Union Bank A/c for A/c opening (Xerox of Bank Pass book is Attached). There is a big Question with Account Opening formalities, How can Bank sent the same for Clearance & where is Money?
As That Money my father want to invest in Market & from that we expecting Return of Rs.50000/- But he is unable to do so.
On 18th Nov;10 Ekta Given call on My Cell & informed that Bank is not opening Account for my father & all document couriered to My address.
On 19th Miss Mega called me & Trying to convenience me that Bank Apologizes for Inconvenience caused & ask me to take my father to Malviya Nagar Branch for Account Opening. As said that I want to complain regarding the nonsense.
There after I am receing call from One –another Bank official –Some Threating Me/Some requesting me not to take any further action them if you want Mob. Call Deatil I can give you (Garima/Mega/Anoop/Rahul/Ekta/Savita).
For this mental/physical/financial loss, who will compensate-following-
1.Because this my father BP shoot up/mentally tenses & that time I am not available in Town.
2.As frequent call from various official disturbed me also during my Field Duties.
3.My father unnecessary Traveled from Bikaner to Jaipur
4.Because of This some thing happened to my father than who is responsible.
5.Travel /Mob. Call (Dialled/Received-that too in roaming as I am out of state) cost
6.My father want to purchase some property in Jaipur & he have to give Cheque of single Account (as he having Joint A/c) due delay in the same we lossed that deal (another financial loss as we now price for the same increase by 15%).
7.Reputation Loss
8.Interest of that period for Rs 5000/-
Kindly Reply soon to under signed
Regards
Surendra Sharma.
HDFC A/c no-.00541050255171
15/232, Malviya Nagra,
Jaipur-302017
Rajasthan.
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