Dear Sir/ mam,
My name is Shailesh Sunder Naik, and i was using hdfc gold card since 8 years ad was doing good transaction without delay, was always paying earlier before t he due date. I got a job
opportunity in middle east and since i used hdfc gold card from here more then 1 year. When i went on vacation and informed hdfc creditcard dept that im staying aboard and for that reason please updated my card and dropped a written letter that i m going aboard please upgrade my card, for this reason one of the hdfc support person called me on phone and said sir you cant use the card due to your staying aboard? how come i used since i m here from more than 1 year. And during the conversation with that office r i informed him that don’t block the card, if i wish i will block due to he said we want auto debit payment. i said no how come its possible when i was using gold card and me the one who informed you people due to im the card holder since 8 years. i informed that office i will deactivate once if i don’t wish to continue. Suddenly after the phone conversation they blocked my card and after 8 days they send me a email that your card has being blocked.
i have few questions?
I m staying aboard since more than 1 year and even i was calling there phone support to check my transaction than how come they were not aware.(all trans was done from middle east)
2) when i informed them that im staying aboard how come they block since i was staying more than 1 year and was informed already by written letter.
3) i have a pending due of 6000 thousand rupees to be paid, i will not pay if they will not active my card. And i informed them im using this card since 8 years and never delayed for payment.
The hdfc card support was bad they blocked my card and after 8 days sending me email your card blocked, .
I want my card active again or i will go to court and if consumer forums need the prove i have all the copies of email from hdfcbank creditcard, and find the fault mine mistake or hdfcbank credit mistake.?
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