Hi,
This is regarding the HDFC Credit Card # 5176-5210-0510-0997.
I have made a online transaction on 08/11 to pay my insurance premium of Rs 25, 000.00. When I received the statement there was additional charges of Rs 775.63 as Finance Charges - Retail. I called up customer service to enquire about the charges and they said that you made premium payment that is why the charges has been levied. I have paid them Rs 25, 000 amount as per my statement but they didn't clarify me about the charges as no other bank levy such kind of charges. Now they have made up that amount to Rs 14, 000.
I want to know few things.
1. Why the charges been levied to pay the premium and why they haven't mentioned earlier.
2. From Rs 775 they have made it now 14, 000.
These are charges which even they don't know why they have levied on me. I am feeling cheated. They have put my name in defaulter list which making any default.
Now I want to clear them up. but I am not getting any lead from the customer service and their settlement department.
12044805908, 12045884483 these are two registered complaints # to settle down the things.
But still not getting any response.
0 comments