Hi,
HSBC is offering credit cards to customer but it is not providing in Branch Customer service neither is providing any Toll Free number in case (though many) of any complaint. When asked about the same they say to speak to the phone banking officer on phone provided in Branch.
They are also charging 100 Rs extra for making credit card payments in cash.
I feel this is wrong mean of making money and harrasing the card holder as we have to pay for visting branch just to speak to the phone banking officer to get so idea (not resolution) on credit card issue.
If we are making cash payment then why we should pay 100Rs extra. When asked they say this is Bank procedure.
I think if a bank cannot provide in person customer service then they should not be allowed to provide such service at all and should be fined accordingly for cheating cutomer as it was not mentioned in the application that if i make payment in cash will be charged 100 Rs extra.
I wish some serious action should be taken against banks to protect customer who is most of the time helpless and have to pay whatever bank charges.
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