HSBC fails to send the invoices to the undersigned, still gets the payment amount in excess of 16500.00 for July. The matter was reported to HSBC customer care dept verbally and the undersigned was assured that the same will not happen. HSBC fails to send invoices for Aug and the payment was not made on time however was done later after understanding between HSBC and undersigned for the miscommunication. HSBC confirmed undersigned to pay only the amount pertaining to actual expenditures (around 23, 000.00) and leave the additional charges (around 500.00) as the statement/invoice never reached undersigned.
Later next month the invoices are recd with charges additional to previous months charges which kept accumulating as the matter was open and every time HSBC confirmed that next time the invoices show no dues.
HSBC corporate office issued undersigned a letter stating no dues in Dec 09 however the invoices still showed monthly cumulative charges and late fees. The matter was never resolved after assurances from HSBC, the amount now exceeds 6000 rupees.
Undersigned has sent several email s and made numerous calls to HSBC to resolve this issue. Also the copy of the settlement letter has been sent to HSBC officials over email
this is unacceptable as if the HSBC believed that the undersigned was to pay the charges for delays in Aug payments on account of HSBCs failure to send invoices in time then it was to be communicated clearly against HSBCs confirmation to pay due amount without charges over a phone call.
HSBC has confirmed to undersigned verbally that the letter issued could be by mistake, HSBC confirms no promise to reverse the late charges in Aug 09 and HSBC confirm no receipt of the documents (letter of settlement) from undersigned a during discussions in Feb
The undersigned never used this HSBC card after Aug 09 and still card as on date is blocked by HSBC.
My request is to help me ensure that financial institutions like HSBC do not misuse the setup and support offered to them by banking laws
Thanks and regards
Lavpreet Singh
0 comments