Hi,
My father held an HSBC credit Card. He passed away on 25th of Nov '09 . he had dues of some 11000 odd INR . Not being too sure about the amount i paid 11k online. I had also explained the situation to the call center guy who had made a call to make the payment.
Once i recieved the next statement, i came to know that some 6-7 hundred INR was still left, These guys had put late paymentcahrge and service and finance charges and the amount of some 17 - 18 hundred INR .
I called uo the call center of HSBC thrice. Twice they hung up on me. Even after expalining the situation those guys came up with questions how can you forget the amount that had to be paid, not understanding that it was just few days that i had lost my father and still i had made the payments.
I dont think that i am liable to make any payments. Still i went ahead and made the payments. All they would do is black mark his name in CIBIL . anyways he would not be taking any loans or credit cards.
But i am amazed that even after being an MNC they operate like this .. It would be better to interact with a local bank. Atleast this kind of behavior is expected from them and hence it would not be a shock.
Regards,
Sheenam
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