Hello,
I have been using the HSBC credit card for nearly 4 years and the quality of service was unmatched. but until recently the services of HSBC bank seem to be going down hill.
I was holding the HSBC gold card with the no. 4384 5999 1500 6463 which expires on August 08, That time I had total outstanding balace amout of 11000. On Augest I have paid the 10000 rupees on date 04 august (Please see the attached document) and then next month when i was paying the remaining amount then it came to my notice through customer care that the above card has been closed and there is no current balance. but some another day I got call from the other executive regarding the balance amount. I told that I have already paid the 10000 rupees but he said it is not reflected to my account. But I have written alot of mails to customer care stating provide the card statement but did not recive any of the them. but after 2 months I got the statement but it was password protected and could not open the same using my card. I have written alot of mail regarding password protected and also intimated that it will cause me for late fees if any.
But nobody gave me an answer for the same. And did not get any call for balance amount too.
But today I came to know that I have been allocated with the new card which is not with me and its no is 4384 5999 9418 3167. The customer care told me that After closing of previous card they have delivered the new card without any information. And today when I have asked for the balance amount they told it is approx Rs.24000.
According to my understanding my total outstanding on my account should be Rs.1000.00
on Augest 2008. And I have paid 10000 rupees on 04 Aug. But according to bank this amount was not reflected to my account. After this I have sent and wrote alot of mail to HSBC but could not get any proper response for the same. Upto 4 month I have written mail to HSBC for this issue but they have not resolved the same. And due to this now my
current outstanding is Rs.24, 000 which is due to the negligence on the side of the bank and miscommunication.
I need to pay the late payment fees for such amount which was already paid by me on Aug08. I am attaching all the proofs of mail communication and amount paid through ICICI.
Please provide me with the solution. I am not willing to pay the amount of Rs, 24000.
And requesting you to make Zero outstanding and to clear the amount from the CIBIL Report.
Regards,
Guddu Singh Garbyal
Contact No. 9742343312 (Bangalore)
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