I have a credit card of hsbc for the last three years. Till date i have not defaulted in payments for the amt which i have used. I pruchase some item and convert the same into EMI and pay the amt every month promptly by cash. However I had to go out of station for my office purpose and I have asked my friend to make the payment till november What ever the amt that i have to pay I used to get SMS and the due date and I paid the amt promptly. In december when i went to make the payment I saw that hsbc is charging cash payment for credit card of rs 100.00 which was a shock to me. when i checked with the call center and checked my statements i have been charged for 4 times of cash payment charges. I have clearly informed that i was unaware of this and have asked for reversal (which was for the first time in this). they customer care executive including the service manager were very rude and did not even bother to understand the cm situtation but only kept on telling that they cannot reverse the amt. they never tried to understand my situtation. Pl help and make sure that the officers first understand the cm situtation and then act
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