Dear Sir/ Madam,
Ref No: HSBC Bank Credit Card Number 4617 1488 9009 5635
This is to reference to the subject, I Sachin Dwivedi employee of HSBC Bank using HSBC Bank Credit Card from October but on 14/03 I received the call from HSBC Bank “Risk Department” stating confirmation on online transaction done on 13/03 & 14/03, I told them I have not used the credit card for any sort of online payment. The person told me that the transaction of Rs 40000/- (approx) have been done from your credit card, for some payment of (Idea cellular & Oxycash Info vision Pvt Ltd), I refused the confirmation of payment & blocked the credit card on 14/03. After that I have contacted HSBC Call Center number many a times but they told investigation is still going on.
As advised by Call Center CRE, I have raised the Customer Dispute form, stating the details of dispute & mailed to Chargeback Section Team. After that I have made several calls to HSBC Call Center but every time, the response received was, that they would require some more time to investigate. Further I have contacted HSBC call center every week to know the investigation status, but still have not received any concrete reply or settlement from the Bank, (the Response received was to contact next week for second level of investigation and there was no progress on the same till months). Also Call Center person requested not to go for any legal proceedings or any complain till investigation is in process.
On 6th July, I have received a letter from Chargeback Operations communicating that, “Transaction has been carried out using card security features for online transaction & conditional authentication (i.e., using additional authentication of your date of birth) and hence we request to make the payment for the same” .Being a staff I awaited 4 month for investigation & as investigation was not in favor of me after that i appraoched Nodal Officer of the HSBC Bank the reply was also not under my favor Now i have lodged the case with Cyber Police (Bandra Kurla Complex B.K.C) for investigation the case, simultaneously I want investigation from you side too. I am not aware that who have done these online transactions from my credit card.
Kindly check the matter on priority & try to reversed it back the discrepancy amount with the interest charge to my account, being a staff “Minimum Amt Due” is getting debited every month & I am charged with finance Charges every month. It’s my humble request to reverse back the Amount including Interest & Service tax charges which are every month to me. Help to me with the feasible solution as soon as possible.
Kindly Check the matter on priority & revert on Urgent Basis.
Regards,
Sachin Dwivedi,
WMS Dept, 3rd Floor,
Umang Bldg, Hsbc Hope,
Off Link Road, Behind In orbit Mall,
Malad (West) Mumbai 400 064
Email: [email protected]
[email protected]
Contact No.: 9004622820, 9221112820
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