ICICI Bank
ICICI Bank Credit card Security

To

Head of ICICI Bank Credit cards

ICICI Bank

Respected Sir

I am using ICICI bank platinum credit card. I have done purchase at Poonam electronics Amravati city of 11, 200/- on 09-11. This was reflected on statement and I had made payment for the same.

Please remember I have signed one slip and swap card once.

Transaction ref number : 74332740314031331655606

After some days when my nov month statements was declared same transaction is appearing as independent transaction

Transaction ref number : 74332740349031309551810

I am really not sure why this happened. Then I called customer care they were not able to answer me in right way. One time I got answer vendor has submitted two slips. One time I got vendor claimed Transaction two times. I am doubting security of ICICI bank credit cards now because anyone can claim Transaction second time. In future if I would made Transaction of 1 lacs then vendor can claim it two time and I am gone.

I have also raised complaint SR161013354 for this executives are saying it will take 90 days to resolve I guess it would be long time for such huge dispute. It would affect your many customers.

I have also contacted vendor they are saying they have got the payment once and worst part I heard is they don’t submit slips to claim transaction. Overall all I claim to conclusion that ICICI card security is really big concern for me.

I would request you to please look into this issue as I cannot offer same five digit Transaction two times.

Thanks

Pankaj Uttamrao Ikha