No Need to mention anything. Just look at the serious disconnect between what was the concern and what was the reply. God help these BPO people.
%%%%%%%%%%%%%%%%%%
Dear Mr. Thakur,
Thank you for contacting Airtel.
This is with reference to your e-mail dated 11/09 regarding your Airtel Prepaid number 9871487900.
We understand your concern and will work together to resolve your issue.
We wish to inform you that your Airtel Prepaid connection has been permanently disconnected due to negative address verification. As per regulatory compliance, our executive visited your place to verify your address. Unfortunately, we were unable to confirm the details as provided by you, hence services of your number were barred. We provide 30 days time to the customer to submit the documents. But because of no response from your side your Airtel prepaid connection has been permanently disconnected. We regret to inform you that we are unable to provide you the left balance.
As per the Government regulation, the enrolment form, photo id proof, signature proof, a photograph, address proof and Pan No/Form 60 or 61 are mandatory for any connection to be active on the network.
Assuring you the best of our services.
Regards,
Satish Chandra Yadav
Customer Care Services
Airtel
&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&
DISCLAIMER AND CONFIDENTIALITY NOTE:
The information in this email is confidential and intended solely for the addressee. Access to this e-mail by anyone else is unauthorized. Any copying or further distribution beyond the original addressee is not intended, and may be unlawful. The opinions expressed are those of the sender, and do not necessarily reflect those of BHARTI AIRTEL LIMITED. The e-mail has been successfully scanned for presence of virus. It is recommended to scan the attachment before launching.
&- Original Message &-
Hey Listen...!!!
STOP this copy paste stuff and using templates. I cant expect more out of
your company. Ensure that you dont reply further else you had it from me.
Vineet
Date: Wed, 10 Sep 2008 19:16:17 0530
From: [email protected]
To: [email protected]
Subject: Your Airtel Mobile (#9871487900) [REF:193937815007]
Dear Custumer,
Thank you for contacting Airtel.
This is with reference to your e-mail dated 08/09 regarding your
Airtel Prepaid number 9871487900.
We understand your concern and will work together to resolve your issue.
We do understand your concern that how upsetting such a situation can be.
We have always tried to ensure that our customers get the same feeling of
quality service while transacting through any of our channels.
It is always important for us to hear how customers react to all aspects of
our services. Strong customer feedback like yours helps us continue to
improve the service we provide, and we appreciate the time you took to
write to us. We appreciate your patience in this regard and look forward to
a long and fruitful association with you. Please be assured that we share
your anguish and have taken adequate steps to ensure the non-occurrence of
such incident in future.
Rest assured that we have the best technology & automated systems, which
are 100% accurate and all the deductions on your number have been as per
your usage only.
Assuring you the best of our services.
Regards,
Shailendra Singh
Customer Care Services
Airtel
&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&
DISCLAIMER AND CONFIDENTIALITY NOTE:
The information in this email is confidential and intended solely for the
addressee. Access to this e-mail by anyone else is unauthorized. Any
copying or further distribution beyond the original addressee is not
intended, and may be unlawful. The opinions expressed are those of the
sender, and do not necessarily reflect those of BHARTI AIRTEL LIMITED. The
e-mail has been successfully scanned for presence of virus. It is
recommended to scan the attachment before launching.
&- Original Message &-
please note that the issue has already been resolved and i am getting a new
sim card today with the leftover balance with the same number. i have
received? call from Mr Haider from Apellate Delhi and he was infact
concerned. this has also made me understand wyhich wouold be the right
department to contact for any issues in future rather than CSR or toll free
numbers.
Date: Mon, 8 Sep 2008 14:02:09 0530
From: [email protected]
To: [email protected]
Subject: Your Airtel Mobile (#9871487900) [REF:193157812372]
Dear Customer,
Thank you for contacting Airtel.
This is with reference to your e-mail dated 30/08 regarding your
Airtel Prepaid number 9871487900.
We understand your concern and will work together to resolve your issue.
As per our previous communication, we wish to inform you that for every
connection Airtel does the physical verification as per the government
compliance. If verification is negative, we ensure that customer is
informed through SMS or call. Once verification is negative we provide 30
days time to the customer to submit the documents.
However for your Airtel mobile number address could not be verified against
the documents received. Hence, your Airtel prepaid connection has been
permanently disconnected. We regret to inform you that we are unable to
provide you the left balance and the address which updated in our record.
At Airtel, it is our constant endeavour to enhance and improve the quality
of customer interface and set exemplary standards of customer service. We
value our customers trust above all else it is the foundation upon which
Airtel was built.
For any further assistance, please contact us using one of the following
options: SMS at 121 (toll free) or email at [email protected]. We will
revert to you in 4 hours.
Assuring you the best of our services.
Regards,
Shailendra Singh
Customer Care Services
Airtel
&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&
DISCLAIMER AND CONFIDENTIALITY NOTE:
The information in this email is confidential and intended solely for the
addressee. Access to this e-mail by anyone else is unauthorized. Any
copying or further distribution beyond the original addressee is not
intended, and may be unlawful. The opinions expressed are those of the
sender, and do not necessarily reflect those of BHARTI AIRTEL LIMITED. The
e-mail has been successfully scanned for presence of virus. It is
recommended to scan the attachment before launching.
&- Original Message &-
can you stop using templates and come out with a genuine answer? why are
you guys scared of talking to me? i do not have any record of any sms or
mail from your end. i dont even trust that harsh bhan is your real name.
trust me you will repent for this.
Date: Thu, 28 Aug 22:36:41 0530
From: [email protected]
To: [email protected]
Subject: Your Airtel Mobile (#9871487900) [REF:189624917560]
Dear Customer,
Thank you for contacting Airtel again.
This is with reference to your e-mail dated 28/08 regarding your
Airtel Prepaid number 9871487900.
We understand your concern and will work together to resolve your issue.
As per our previous communication, we wish to inform you that for every
connection Airtel does the physical verification as per the government
compliance. If verification is negative, we ensure that customer is
informed through SMS or call. Once verification is negative we provide 30
days time to the customer to submit the documents.
However for your Airtel mobile number address could not be verified against
the documents received. Hence, your Airtel prepaid connection has been
permanently disconnected. We regret to inform you that we are unable to
provide you the left balance and the address which updated in our record.
At Airtel, it is our constant endeavour to enhance and improve the quality
of customer interface and set exemplary standards of customer service. We
value our customers trust above all else it is the foundation upon which
Airtel was built.
Assuring you the best of our services.
Regards,
Harsh Bhan Singh
Customer Care Services
Airtel
&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&
DISCLAIMER AND CONFIDENTIALITY NOTE:
The information in this email is confidential and intended solely for the
addressee. Access to this e-mail by anyone else is unauthorized. Any
copying or further distribution beyond the original addressee is not
intended, and may be unlawful. The opinions expressed are those of the
sender, and do not necessarily reflect those of BHARTI AIRTEL LIMITED. The
e-mail has been successfully scanned for presence of virus. It is
recommended to scan the attachment before launching.
&- Original Message &-
Hi,
if that was the case why i was given a run around for 10 days with each
person saying that it will be activated within 10 days. and how come the
SMS service was working afetr that as well. when did the executive visit my
place? there isn't any information but you still claim that its my fault i
have been given 3 references but none seems to be working. and if you dont
intend to activate the number refund my money which is there. all of you
are operating behind a wall and i dont even believe that a real person
actually exists. I need a resolution under any circumstances. i am ready to
submit the documents again for the 4th time and if that will not work,
REFUND my money. and how come your CSR PROMISED that i will be called by
monday and its thursday nobody has called up. Dont force me to post this
email to a public forum.
Vineet
Date: Wed, 27 Aug 22:35:00 0530
From: [email protected]
To: [email protected]
Subject: Your Airtel Mobile (#9871487900) [REF:189277019358]
Dear Customer,
Thank you for contacting Airtel.
This is with reference to your e-mail dated 25/08 regarding your
Airtel Prepaid number 9871487900.
We understand your concern and will work together to resolve your issue.
We wish to inform you that your Airtel Prepaid connection has been
permanently disconnected due to negative address verification. As per
regulatory compliance, our executive visited your place to verify your
address. Unfortunately, we were unable to confirm the details as provided
by you, hence services of your number were barred. We provide 30 days time
to the customer to submit the documents. But because of no response from
your side your Airtel prepaid connection has been permanently disconnected.
We regret to inform you that we are unable to provide you the left balance.
As per the Government regulation, the enrolment form, photo id proof,
signature proof, a photograph, address proof and Pan No/Form 60 or 61are
mandatory for any connection to be active on the network.
Further, we wish to inform you that once the Airtel Prepaid number gets
permanently disconnected, the same may not be issued again.
Assuring you the best of our services.
Regards,
Harsh Bhan Singh
Customer Care Services
Airtel
&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&
DISCLAIMER AND CONFIDENTIALITY NOTE:
The information in this email is confidential and intended solely for the
addressee. Access to this e-mail by anyone else is unauthorized. Any
copying or further distribution beyond the original addressee is not
intended, and may be unlawful. The opinions expressed are those of the
sender, and do not necessarily reflect those of BHARTI AIRTEL LIMITED. The
e-mail has been successfully scanned for presence of virus. It is
recommended to scan the attachment before launching.
&- Original Message &-
An automated call from airtel was made on my mother's mobile number
9871487900 and when i came to know its a marketing call i disconected the
call. Since then airtel has debited my prepaid account for Rs 30 twice and
inspite of repeated complaints no money has been refunded. airtel doesn't
have a single evidence which proves that i subscribed to their Mitti Ke
Rang Service. i don't have any idea from where i can get help. A few days
after that the service was also deactivated quoting "Verification Failure".
How on earth can you activate the number, credit the balance and then
deactivate the service. and if the number is not active how on earth can
you a charge a customer for a sense less service like MKR??? is? sombody
listening?
FYI i have submitted the documents thrice and your champions don't even
have a record of that. i was told that i will be called by your "esteemed
company" before EOD today but as expected you guys know how to charge but
not to serve. a complaint has been filed on a public forum. find the link
below
http://inconsumercomplaints.com/complaints/airtel-prepaid-c73949.html
FYI there are more than 1000 complaints already and more over more than
1700 people say that "Stay Away" from Airtel. even now if you folks dont
reply then you deserve a Hats Off.
Vineet
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