Dear Sir,
I have earlier given a complaint regarding penalty levied. I am happy to inform you that the same is solved favourably. Now I refer to you Regarding ledger extracts of credit card number from23-02-07 to till date of credit card 44774650 0383 5007 and also credit card loan 9401 2700 58275004.
Regarding instalments due their customer care has given 2 differing replies. hence I am getting a doubt about veracity of the same. The earlier reply is attached herewith. The latest reply is reproduced below.
As the 1st instalment was due on 7-4 was made towards credit card a/c instead of loan a/c. The earlier claim of 1st installment due on 7-5 was wrong. Now the doubt remains whether the 1st instalment is due on 7-4 or7-5.THis can be clear only when i see the ledger extracts. Please use your good office to get the ledger extracts as i have tried and could not get the same. They have sent demand nitices sent monthly.besides at no point of time the a/c was not shown as overdue. As per their latest reply if the 1st instalment is not paid, the same should be shown as overdue. Due to all these irregularities i feel that some mistake has taken place and requires clarification. Further, no mention is made of the complaint I have made on 29-03-11. I may have to approach banking ombudsman in case the ledger extracts are not received (not monthly demand notices) before 1st june.
mvsmurthy
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