Legal Manager (Personal Loan)
ICICI Bank limited
127 A Sarat Bose Road,
Kolkata- 700026
Loan Application No. (LAN) - LPCAL00010033262
Product - Personal Loan
Name of the borrower - Mrs. Shukla Bhattcharyya
Loan Amount - Rs. 4, 75, 000. 00
EMI - Rs. 18, 140. 00 * 36 months.
Reference - (a) Appeal Dated 07. 09. 2007 &
17. 11. 2007 made to Sri Mainak
Debnath
(Personal Loan Section)
(b) Appeal Dated 25. 12. 2007 &
29. 01. 2008 made to Sri Raj
Kumar Sah & Sri Mukund Chettri
(Area Collection Manager)
Dear Sir,
I have been sanctioned a Personal Loan of Rs, 4, 75, 000.00 received by me in
the first week of April vide your draft no 125481 dated 31.03.2007 for
Rs.4, 64, 312.00 from your Kollam Branch (Pin Code – 691001) as detailed
above.
I am a simple housewife and had a small business of retail trade of readymade
garments. I was in need of fund for having a small shop. Accidentally, someone
approached me with a loan proposal as trade finance (Cash Credit Facility)
against the shop owned by me of Rs. 5.00 lacs with a monthly repayment of
about Rs. 8500.00 to Rs. 10, 000.00 for 60 (sixty) months bearing a monthly
interest of about 1.50 %. The person was not known to me but assured to
help me. Accordingly, I had put my signatures on the formats he had given
me. Subsequently, when I received the cheque I was really astonished and
accordingly, I tried to return back the cheque on 04/04 at your Calcutta
Office at 224 A J C Bose Road, Krishna Building, 9th Floor as the E M I was
on abnormally high side, but instead, I was advised to continue the said
facility for only six months after which my loan outstanding will be rephased.
Accordingly, there being no alternative I had accepted the terms. I had given
Sixty (60) blank cheque leaves of my bank account in the name of my shop
Contd…Pg 2
-:2:-
in addition to cheque leaves of my personal bank account. As a result I carried
the impression that the loan will be in the name of my shop and not in my
personal name and that too for a term of sixty (60) months.
Accordingly after a gap of 6 months on 26. 12. 2007 I visited your office at
3 A Guru Sahay Dutta Road, Second Floor, Calcutta at 11:00 am and met
Mrs. P. Nag and others at Personal Loan Section, but their attitude towards
customer was in my opinion very rough and rude, After meeting them I
concluded that I was not only in a debt trap but also in a death trap.
From the month of May I was frequently getting telephone calls using
erratic languages including all sorts of rough abuses which is never expected
from a banker. I suppose they were from outsourced agency, I told them that...
“My intention is only easy terms for repayment and I should not be treated at par
with other intentional defaulters and since I was having some financial problems
I will pay the dues earliest as possible without any further reminder. ” But it was
almost a regular feature of getting such telephone calls reported to be from 033-
3021 9815 / 9829 by one lady “ Shreyoshi “. Being totally frustrated, I again
visited your Calcutta office at 2, Upper Wood Street on 16. 6 2008 and
deposited Rs. 72, 560. 00 in cash as up to date EMI at about 12:30 P.M and
talked to Sri. Sandeep Sarkar & Md Rashid about returning of my 60 PDCs as
ECS mandate was also given in addition to cheques given in my personal name.
Accordingly, a complaint was also lodged as per their suggestion vide token no
S R 69864056 at 5.55 P M . I was assured to get back the cheques through
courier positively by 25.06.2008. For your kind information till date I have not
received back my cheques.
Subsequently, in the last week of March I was told by one Md. Tabrez
Rashid that he will try for foreclosure of the above loan account and
accordingly my appeal dated 22.03.2009 was submitted to Sri Mahesh Agarwal
(Mobile no 9903304894) for onward submission to him as per his instructions.
On 30.03.09 Sri Agarwal visited my residence in the morning at about 7.30 AM
Contd…Pg 3
-:3:-
and said that foreclosure have been accepted at Rs.1.30 lacs instead of Rs.1.00
lac for which I had appealed and it was duly confirmed by Md Rashid and said
that I will get all my documents within 2 – 3 days. Simply on good faith & trust
a token payment of Rs.20, 000.00 was made in cash and the balance amount
was paid in three cheques. After this incident I came to know from my
husband that I have been totally misguided and Md. Rashid also denied the
fact. Being unable to trace Mr. Agarwal I made stop payments for my cheques
and I was totally confused. On 08. 07. 2009 I received a letter from your bank
claiming Rs. 1.50 lacs in 3 sorts as full and final settlement. Accordingly on
21. 08. 09 I had made a cash payment of Rs. 40, 000.00 and telephonically
asked for an extension of two months for the balance payment of Rs. 1, 10 lacs
I did not get any response. However, on 15. 11. 2009 one Md. Siraj (Mob.no -
9051010291) visited my residence claimed to be an executive of ICICI Bank
and said that my earlier proposal has been accepted and accordingly collected
Rs. 30, 000.00, Rs. 20, 000.00 and Rs. 35, 000.00 on 16.11. 18.11.2009 &
30.11.2009 respectively. Later on I on detailed enquiry came to know that Md.
Siraj is not from ICICI Bank but from Eden’s Business Solutions, located at
Ladies Park, Park Circus. I have again been cheated and totally confused.
So far total amount paid by me is Rs 4, 89, 660.00 as detailed below: -
Date of Payment Amount. (In Rs. ) Date of Payment Amount.
(In Rs. )
07.05.2007 18, 140.00 28.09.2008 18, 140.00
27.06.2007 18, 140.00 28.11.2008 18, 140.00
22.07.2007 18, 140.00 22.01.2009 18, 140.00
05.09.2007 18, 140.00 30.03.2009 20, 000.00
05.10.2007 18, 140.00 21.08.2009 40, 000.00
05.11.2007 18, 140.00 16.11.2009 30, 000.00
29.12.2007 18, 140.00 18.11.2009 20, 000.00
29.03.2008 18, 140.00 30.11.2009 35, 000.00
20.04.2008 18, 140.00 TOTAL 4, 89, 660.00
14.05.2008 18, 140.00
16.06.2008 72, 560.00
05.07.2008 18, 140.00
24.09.2008 18, 140.00
Contd…Pg 4
-:4:-
I again finally appeal to your goodself and your corporate competent
authorities/ superiors for a kind sympathetic review for consideration so that
this problem is solved once for all. At present I have no source of income &
have lost everything including mental peace.
“Please, sir, help me to come out of this death trap “
I remain thankful and obliged as a customer & I shall be waiting for a kind
Legitimate, sympathetic & favorable response from your end.
Yours truly,
(Shukla Bhattcharyya)
6 BRB GT Road
Block – A, Flat No. 401
Doltala, Bhadrakali
Dist. Hooghly
Pin--712232
Uttarpara
26. 06. 2010
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