I got a letter from the icici credit card division on the 9th of January stating that my credit card has been deactivated because of non usage. Further to this on the 23rd of January, i talked to a customer care agent (Mr Venkatesh) who assured that the card would be reactivated within 10 days time and all that was required was my 3 months' bank statements. I mailed the concerned documents on the 29th of January. However, I didn't get a confirmation for this from the bank. To check the status of the card I called the customercare again on the 3rd of February where in I was informed that I was supposed to have sent the salary slip and not the Bank statement, which is contrary to what the first agent (Mr Venkatesh) said.. I was advised by the agents (Ms Shalini and Mr Rakesh) that it would be better that I faxed the copy to them rather than emailing it. I immediately faxed the copy of the same on the 4th of February. The same night (4th of February) I called the customercare (agent - Mr Arun Kumar) and was shocked to find that not only had they not received the fax but that my card had been permanently disabled. I was also informed that my bank statements were supposed to have been sent to them within 48 hours of the initial call, which i wasn't informed (Mr Venkatesh failed to inform me this).
Now, each agent seems to have a different protocol and hasn't been consistent in their response to my query. I would request the Consumer Court to address this problem.
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