Icici credit card number:4477462171962002
i need to place a severe complaint regarding the nodal officers ms. arunjyoti and aunanda rao of icici. they have been very incompetent in resolving my issue. after placing 2 complaints on consumer forum they have taken 2 years to address my issue. they claim they have given me a service gesture by reimbursing all the financial charges. but they are not undersatnding that it is not a service gesture . they have wrongly charged me charges which they have partially reimbursed. they cannot prove by any means that the outstanding payment which they so claim is for the unpaid purchases. they are accusing me by saying that i have agreed for emi's which is completely incorrect i have never accepted it. infact i had to remind ms. arunjyoti several times to inform me the balance outstanding as a direct amount, but she kept giving me outstanding balance in the form of emi's. it has been a complete stress and mental harassment in dealing with the so called highest level of customer care department.
i have been tortured daily in every email of theirs. they took nearly 2 years to reverse just a partial amount.
i really request some sensible person to handle this issue. i do not want to deal with these people any more. just want to finalise once and for all.
they have again sent me a bill of incorrect outstanding of Rs. 11000/- and threatning to add financial charges. i dont want to deal with them any more.
please help me in resolving this issue at the earliest.
please dont let these two uneducated people call me again. they are simply useless and should be actually sacked off their jobs or rather should be demoted as freshers to the lowest level in customer care and should be given training in problem solving and customer service ettiquetes.
I request some one more competent than these two females with much understanding to call me to resolve this issue.
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