Respected Ms/Mrs Kochhar,
I bring to your notice the appallng customer service by your staff.
I, Mr Ramesh Pai, card no:- 5239 5125 3047 0000 had to make a payment of Rs 4000/- with 26th June the due date, unfortunately, I could make only the part payment.
Hence, I called customer service to enquire, how to make make the ICICI card payment, through another Credit card, since I could not use netbanking. One lady told me to go on the site and check for CItibank option, which I duly did, but it only had debit card option!
I called up again to check & was told, there is no option to make payment through another credit card & he told me to check with Citibank!!
Then, I asked him to pass on to a supervisor, which he said yes & then remembered to verify details.
Unfortunately, since the email address was old & I was on field, did not remember the last payment, but confirmed the birthdate, also I told him that, last payment was made on 26th June morning of Rs 3000/- & bal was pending of Rs 1000/- .
He flatly refused, stating, he cannot see that, & argued with me, stating that I told him, that the payment was made by cheque, which obviously I did not (You can hear the conversation)
Then I requested to pass to a supervisor, since he was wasting my time, he flatly refused for any further conversation.
This has really disappointed me, since, this was the last day of the payment & would incur unnecessary charges.
Kindly have a hear at the conversation & decide for yourself.
Name of Rep:- Harikrishna from Hyd
Time of Call:- 19:20 pm to 19.33 pm on 9818 178000 on 26th June
Kind Regards
Ramesh Pai
9320567948
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