I opened 3-in-1 trading account with ICICI Direct few months back. My savings & demat account were in joint names as allowed by ICICI. My trading account was in single name since ICICI does not offer joint trading accounts. Once the accounts were set up, I tried to invest in mutual funds which was my primary motive for opening this account. To my surprise, ICICI site did not allow me to buy MF since my trading account was in single name and savings account in joint names. I was shocked - first they make me open account in this manner and then they dont let me buy MF. For past few months, I have talked to their sales team & relationship managers who are of no help. I have written to their customer email ID, the escalation contact as well as COO email - no body seems to care since I have not received even a single reply to numerous mails that I have sent. I am now in the process of closing all these accounts.
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