SERVICE REQUEST NO.151010584.POLICY NO.4034i/HIR/04826159/00/000.
I DONT UNDERSTAND THAT IS MY ISSUE SO COMPLICATED THAT THERE IS NO REVERT FROM ICICI . IT SEEMS THE SO CALLED TEAM LEADER-RAJU IS THE BUSIEST MAN ON THE EARTH WITH THE BURDEN OF WORK FROM ICICI THAT HE DOESNT HAVE TIME TO ATTEND THE CALLS, PIK UP THE CALLS. I DONOT EXPECT A CALL BACK FROM SUCH PERSON. BUT THE CALL CENTER PEOPLE HAVE NO INFORMATION. TEAM LEADERS ARE NOT INTERESTED TO SOLVE THE ISSUES.
I TRIED MAILING EVEN TO Ms. Preeti Lochan, Manager - Service Quality, Mr. Vishwa Vijay S., National Manager- Process Excellence Group, Mr. Eswaranatarajan, Head - Operations.
BUT IN VAIN. I AM NOT ABLE TO UNDERSTAND HOW THE COMPANY MANAGES TO GET "ICRA (an Associate of Moody's Investors Service) has assigned an iAAA (pronounced I triple A) rating indicating highest claims paying ability to ICICI Lombard General Insurance Company Limited. The rating indicates a fundamentally strong position."
EVEN TOP MGMT PEOPLE ARE NOT BOTHERED. WE ARE SIMPLY GIVEN SERVICE REQUEST NOS. WHEN WE CALL & INTERACTION ID'S WHEN WE MAIL. BUT OF NO USE.
WHEN WE TRY CHECKING ON YOUR SITE, THERE IS NO UPDATE REGARDING MY CLAIM.
WHEN IS POST AN INQUIRY FOR NEW POLICY I GET 4-5 CALLS/PER DAY, THE VERY NEXT DAY. WHAT SHOULD I CONCLUDE???
IS THIS THE WAY ICICI LOMBARD FUNCTIONS
CHINTAN-09223336302
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