SIR,
I HAD REGISTERED A COMPLAINT OF MY BIKE (REG NO. DL 3S BE 3748) LOSS ON 4/12. I HANDED OVER ALL THE REQUIRED DOCUMENTS TO THE SURVEYOR BY 8/02 INCLUDING FINAL UNTRACABLE REPORT. I HAD BEEN TOLD THAT THE CLAIM WILL BE PASSED WITHIN A MONTH PERIOD. BUT EVEN AFTER SUCCESSIVE REMINDERS, I AM NOT GETTING ANY SATISFACTORY ANSWER. THE CUSTOMER CARE SAYS MY CLAIM HAS BEEN REJECTED, MY SURVEYER SAYS CLAIM HAS BEEN APPROVED BUT BECAUSE OF THE PROBLEM IN THE PRINTING MACHINE AT MUMBAI BRANCH, DELAY IN CHEQUE RELEASING IS OCCURING. WHERE AS THE MUMBAI BRANCH SAYS THAT THE CLAIM IS STILL WITH THE INSPECTION TEAM. ACTUAL STATUS STILL NOT CLEAR TO ME. DURING THIS DRAMATIC CONVERSATIONS, I HAVE NOT BEEN UPDATED IN ANY MEANS BY THE RESPECTIVE COMPANY SO THAT I CAN TAKE ANY CORRECTIVE ACTION.
KINDLY TAKE THE MATTER INTO CONSIDERATION AND GUIDE ME TO OVERCOME THE ISSUE.
REGARDS,
ROSHAN KUMAR PANDEY
446, SECTOR 14, GURGAON. HARYANA. 122001
MOB: 09999484268
EMAIL: [email protected]
POLICY NO. 3005/53868505/01/000
CLAIM NO: MOT 01356229
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