Good Evening,
I am writing this complaint about ICICI Lombard expecting that this will be looked into and I will receive a resolution which is being pending for last four to five months.
I bought an ICICI Lombard health insurance for my parents. As my parents don't stay with me and since they are old I bought this policy for them. But the problems started when it was time for us to use the policy. The claim amount got rejected twice and both times their reasons were illogical. My mom was admitted with wrist pain and later with fever and the claim was rejected saying she is diabetic but in both cases her illness was not related to diabetes, Which they agreed to when explained and ICICI also mentioned that the second claim was rejected because of ICICI's and ttk's mistake. For more than one month I kept calling them and they kept promising me that things will be taken care, I also escalated my concern to ICICI superiors from their website and I did not get any reply even from them till now. I sent all the papers which they asked me for but no resolution till now. My parents had to pay from their pocket. I am tired of calling these guys and listening to their promises. Agents at the ICICI are very rude and bad with their knowledge and even the supervisors on the floor are liars and most of the time they don't answer the call or they are not on the floor as told by the agents to me.
Kindly help me to get a resolution.
Thank you.
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