HI,
I have submitted my insurance policy surrender request around four months ago. ICICI prulife failed to surrender and return my eligible premium amount. Currently i am in USA, Its very difficult to communicate with them everyday. Even though what ever busy i was, keep communicating using phone or emails, Every time the response is that "Apologies, we will resolve it ASAP". Really i never this type of pathetic service ever in my life. I think now assigned a case study supervisor, His name is Dimpy Bahad, Last four days i am trying to reach him, every time he will not available and someone pick the call and note down my number and inform to call me back, but never i get a call from him.
My hopes are completely gone down with ICICI prulife, even i escalated to their escalation procedure, there is no action being taken.
Despite of failed to respond and communicate me, i am complaining against this organization to save customers like me in future with this organization.
I have every single communication by email and their as usual responses.
Here by requesting you to help me to resolve this issue ASAP.
Policy number 01188539, Additional details provided upon requested.
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