VIPUL VERMA
Space Creators
Ganesh Kuteer,
Opp. Power House
Hathi Bhata, Ajmer
98280-54000
e-mail: [email protected]
Dated 16.2.2010
Reg: Lost of my Debit Card and not blocked when informed by IDBI Bank
Dear Sir/Madam,
I am VIPUL VERMA have an account with IDBI Bank, A/c No. 091102000022118, Branch-Jaipur Road, AJMER had lost/stolen my ATM Debit Card No. 4214 2609 1915 1997.
My Last transaction was ICICI Bank ATM at Noida, date-6.2. time arround 7.30 pm and our available Balance is Rs.28927.26
There after I have informed to IDBI Bank through e-mail on Saturday, February 06 11:09 PM that Card stolen today in Delhi Metro, Please Block Debit card No.4214 2609 1915 1997 and oblige.
There after checking of my account at IDBI bank, Ajmer Branch at 10am on 8.2.10,
I astonished to know that my lost Debid card used by Rs.12794.10, although I had informed to block my card on 6.2.10 11:09 PM to the bank.
On Mon, 8.2.10 at 10.15am I again requested to IDBI Bank and then they blocked my card.
Card used as follows:-
225.00 6.2.10 Nirulas Corner, Delhi
200.00 7.2.10 Kundan Lal Filling Station, Delhi
795.00 7.2.10 V Mart Retail P.Ltd., Delhi
1199.00 7.2.10 V Mart Retail P.Ltd., Delhi
1996.00 7.2.10 Charli Outlaw, New Delhi
3712.10 7.2.10 Reliance Fresh, Delhi
958.00 7.2.10 Reebok Store, Delhi
230.00 7.2.10 Singh Service Centre, Delhi
1450.00 7.2.10 Bhola Garments, New Delhi
600.00 7.2.10 Bhola Garments, New Delhi
198.00 8.2.10 Raizada Motors, New Delhi
1231.00 8.2.10 Big Apple, Delhi
&&&&
12794.10
On Mon, 08 Feb 18:06:56 0530 IDBI Bank wrote :-
Dear Customer,
Thank you for banking with us.
As per your query, we have checked our records and wish to inform you that your debit has already been blocked.
Further, you will have to submit a written request at your Ajmer branch for issue of a new card. And as this will be a replacement card, you will have to bear the charge of Rs.115/- towards it. You will be receiving the same within7-8 working days from the date of submission of the application.
Assuring you the best of our services as always& looking forward to a mutually rewarding relationship.
Regards,
Sarabjit Kaur
Customer Care Executive
On Tuesday 9.2.10 I wrote
Dear Kaur,
we are sorry to inform you that after information sent you on Saturday, February 06 11:09 PM that Card stolen today in Delhi Metro, Please Block Debit card No.4214 2609 1915 1997 and oblige.
you people havn't block the card till monday morning and Appx. Rs.12000.00 stolen through swipe with same card from our account form Saturday night of 6.2.10 to monday morning 8.2.10.
After checking our account on monday morning we again requested through net banking then only the card blocked.
Please credit our stolen money in our A/c No. 091102000022118 SPACE CREATORS, AJMER as we requsted you online at the same time on saturday 6.2.10.
Please reply most urgent.
Vipul Verma
for Space Creators
(Proprietor)
98280-54000
On Wed, 10 Feb 13:11:34 0530 wrote
Dear Customer,
We apologize for the loss occurred and the inconvenience caused to you.
Requesting you to file an FIR at the nearest Police station regarding misuse of your debit card. Take the copy of this FIR and fill an Insurance form at your Ajmer branch for further processing in this regard.
We assure you that, in future we will take all necessary measures to avoid any inconvenience to you.
Regards,
SarabjitKaur
Customer Care Executive
On Thu, 11.2.2010 I wrote
Dear Sarabjeet
As you are aware card lost at New Delhi and I left the city on same day, Now you are requested to please confirm FIR at AJMER or JAIPUR can solve the Insurance purpose or not because It is not at all possible for me to go New Delhi and lodge the FIR.
Please reply most Urgent.
Vipul Verma
On Mon, 15 Feb 13:09:38 0530 wrote
Dear Customer,
Thank you for reverting to us.
We wish to inform that for claiming insurance you need to file a FIR at the police station in the area where you had lost your Debit card and provide your branch with the copy of the same.
Assuring you the best of our services as always& looking forward to a mutually rewarding relationship.
Regards,
SarabjitKaur
Customer Care Executive
On Monday, February 15 07:38 PM I wrote
Dear Sabarjeet,
Its not possible us to go to Delhi & file a FIR, Please go through the statement of account and on that facts either convince your Insurance company or otherwise we have no alternative but to go against you in COSUMER COURT.
Please reply most urgent,
Vipul Verma
On Tue, February 16 11:39:29 IST
Dear Customer,
Thank you for banking with us. We wish to inform you that as you said that the card is stolen/ misused hence an investigation is required and for that you need to file an FIR.
Assuring you the best of our services as always & looking forward to a mutually rewarding relationship.
Regards,
Sarabjit Kaur
Customer Care Executive
Now I pray for justice with you,
Thanks and Regards
VIPUL VERMA
98280-54000
[email protected]
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