An amount of 13330 has been debited from my account number 1393354 for which I never authorised. The deduction was done for an outstanding payment on my card number 5425051703534387. Even after making that payment to that card. The money is blocked and neither it is reflecting on my card nor showing up in the account. I have been chasing them since last 15 days and they have registered various complaints under reference number 1131 and C282201002152369 but they are not able to provide any respite. I tried escalating as per thier escalation matrix but never heard back. Today I received an SMS that my issue is resolved whereas it has not been and when I called customer care, they disconnected the phone while taking down the details (5 times they did that once by Vishal from Noida and then Alok from Gurgaon) and no one is listening. Kindly intervene and assist and force them to pay for the inconvenience as well.
Thanks and Regards
Sharib Akhta
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