Have lost my SBI credit card (4006676019742280) today in Gurgaon. I bought some Deos etc. from Gurgaon central worth Rs 525/- approx. And after that i misplaced it somewhere. Later on when I tried to look from my SBI card to make payment for some other item, i realized that it is not in my pocket. When i called your call ceneter, it took me almost 3.5 minutes to reach to call center executive, adn as i reposretd him abt lost of my card. He blocked the card, but told me that some one made the trasacrion of approx 31000/- in Reliance just 2-3 mins ago.
They sent me charge slip and I have replied them back that its not mu signature and sent them speciman copy of my signatures by scannig my letter and mailing on their email id..
I got reply that
This is with reference to the review of the disputed transaction dated February 02 at RELIANCE DIGITAL RETAI For Rs.31, 000.00 on your SBI Credit Card.
In this context, please note that we had taken up the matter with the merchant bank. In response to which, the merchant bank provided us with the copy of the chargeslip, which was duly sent across to you on at your address registered with us.
Please be informed that the above-mentioned transaction is an EDC online transaction, which means that the card was present at the time of the transaction.
Since the card is still in your possession, we urge you to clear the amount outstanding at the earliest to avoid further late fee and finance charges on your card account. We are closing this dispute at our end.
Incase of any further query on your card account, please contact the SBI Card helpline at 39 02 02 02 or 1860 180 1290 (if calling from MTNL and BSNL lines). IVR & Emergency Services are available 24 hours And Customer Service representatives are available from Monday to Saturday between 8am to 8pm.
SBI Railway Cardholders, Please call the 24 hour Railway Card Customer Care Helpline at 39 02 12 12 or 1800 180 1295 (if calling from MTNL and BSNL lines).
I trieed to make them understand on phone and email. I alsmost spent 300 rs till now by calling them and standing in long queue of their callers.
Everymonth they are incresiung my bill with late fee and interst charges.. Can some one help me here..
But Please take my advice never to take SBI credit card at least... They will make u fool always...