I am having policy with ING no: 00245716. This is in force since 2006. My premium due date was 28 March. I dropped the cheque in one of the drop boxes provided by ING. After one month when I checked my bank statement, it was not reflecting cheque clearance. When I inquired ING people told that now they have stopped drop box facility.
They dint even inform us. When I gave a complaint, they are not ready to resolve it. Nor are they arranging for cheque collection. Now yesterday I got SMS that my policy has lapsed.
I am facing problem with this ING people since last 4 years, every time a new problem. Please let me know the source through which these people will get godd lesson for playing pranks with customers like me.
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