To
CITI BANK Credit Card Division,
Sub: My Dispute Case has not resolved.
Sir,
This is Surya Prakash Babu V. I am the credit card holder of citi bank from past 6 years. Till October there are no issues with my card and I am very clear on my payments. In the month of October (23rd OCT) I did a transaction worth of Rs.100000/- in LEATHER CONCEPTS with my CITI BANK and the same day I did a transaction worth of Rs.120000/- with my HSBC card with the same merchant and ordered two Leather SOFA’s each cost around 100000/-. After this transaction I went to client place on my professional work around 40days and came back to Hyderabad. I made a call to merchant and asked for delivery of my SOFA’s. He gave a shock to me and he said I didn’t consider your order as my banker has stopped the payment to me and you will get the amount to your account with in your due date. I waited till due date and the amount was not credited to my account then I made a call to merchant and asked for the status. He enquired to his banker and he said it will take min of 45 days and max of 7 months. So I asked to merchant what I need to do now…He said, better to raise a dispute complaint in your banks. So I raised a dispute complaint in both CITI and HSBC banks on the same day that is DEC last week. I got the reversal of my HSBC transaction with in 45 days and I didn’t get the CITI bank transaction/dispute amount till today. CITI bank people asked me to wait max time till 1st MAR. I made a call on 2nd or 3rd march and enquired about my dispute case status. They said till today we don’t have any updates so I asked to connect to your manager. They connected to NISHA (MANAGER) and she has handled this case. After two days she made a call and she asked the transaction cancellation letter from merchant stating that this transaction has not considered and didn’t deliver the goods to customer. So I collected the letter from merchant letter pad and faxed the same to NISHA’s extension. After few days she made a call to me and she said we are not responsible for this transaction and you need to re-solve or get your amount from merchant only. I said that this is not fair NISHA, if HSBC Bank people re-solved my problem why not CITI bank people will resolve the same problem. She said bank rules are differing from bank to bank. This is not the correct answer and I didn’t expect this response from her. Please help me out to get the refund of my transaction amount from merchant banker ASAP. Could you please consider this as my personal request and kindly re-consider my dispute case and resolve this issue ASAP. Merchant is not favoring or helping to me. I am expecting the help from you. Please trace/investigate our issue. This is not only my money. This is our money. Hoping positive response from you. Below are my cards and contact details:
OLD CARD NUMBER: 5546 1969 1338 2004
NEW CARD NUMBER: 5546 1969 1338 2012
Mobile: 9885891844 (Non-Business Hours)
OFFICE: 040- 66378364 (Business Hours)
Thanking you.
Surya Prakash Babu V
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