Egulators like IRDA are useless as far as protecting consumer interests.
so far mis - selling has been rampant among all insurance companies.
The I R D A, has done little to prevent such mis-selling.
as far as the customer are concerned IRDA is useless.
the approach of the irda has been reactive rather than pro-active.
they wait for a consumer to complain for something illegal done by an insurance company.
REGULATOR need to be PRO - ACTIVE, and prevent from such compalints coming in the first place ..
IRDA should be doing surprise checks, audits of insurance company.
Instead it waits for the mis - selling to happen and then only acts when the customer complain comes.
The INSURANCE COMPANIES are very happy with this situation as they know, that only about 20 % customers are aware of consumer rights.
And among these 2 0 % customer, only about 2 % ultimately go on to complain ..
The other customers simply dont have the time and energy to go on with the lonag process of COMPLAINING .
Has the IRDA ever made any SURPRISE CHECK or AUDITING??
We all know that PREVENTION IS BETTER THAN CURE!!
IRDA officials does not seem to know this or thinks otherwise ..
They wait for the illness to happen and then as the person to go for treatment!!
prevention is better than cure!
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